Datix System Administrator

Job overview

Join our Safety and Quality Support team and play a vital role in maintaining and enhancing the Trust’s Datix risk and incident management system.

As a Datix System Administrator, you’ll be the go-to expert for day-to-day system support—managing user access, responding to queries, and ensuring the system remains secure, reliable, and effective for staff across the organisation.

You’ll work closely with the Datix Manager and stakeholders to deliver reporting, develop dashboards, support training, and drive system improvements that help teams identify risks and improve patient safety.

This is an exciting opportunity for someone with strong organisational skills, attention to detail, and experience with databases or healthcare systems, who enjoys problem-solving and working with a wide range of colleagues.

Help us support safer, kinder, and more effective care across the Trust.

Main duties of the job

Provide day-to-day administration and support for the Datix system, ensuring it remains secure, reliable, and fit for purpose.

Act as the first point of contact for users, managing a helpdesk service and resolving queries in a timely and professional manner.

Manage user accounts, access permissions, and system configuration in line with organisational requirements.

Support the development of reports and dashboards to help teams monitor performance, identify risks, and improve patient safety.

Contribute to system improvements, updates, and change requests, ensuring effective communication with users.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.

This vacancy will close at midnight on 6th July 2026.

Interviews are due to be held on 23rd July 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.