CYPS Crisis Line

Job overview

Important Information for Applicants: This vacancy is for Surrey and Borders Partnership NHS Foundation Trust (SaBP).

This role is offered through Flexi-Bank, a collaborative temporary staffing service delivered in partnership between Surrey and Borders Partnership NHS Foundation Trust and Royal Surrey NHS Foundation Trust. Royal Surrey NHS Foundation Trust acts as the host provider and manages the recruitment, onboarding and administrative processes on behalf of Surrey and Borders.

Please note that although Royal Surrey NHS Foundation Trust branding may appear on this advert and within the recruitment system, successful applicants for this vacancy will undertake bank shifts for Surrey and Borders Partnership NHS Foundation Trust.

Location: Gatton Place, St Matthews Road, Redhill, RH1 1TA

Why join Flexi‑Bank?

Work flexibly – choose shifts that suit your lifestyle and availability

Access more opportunities – pick up shifts across mental health and community

Get paid fairly and on time – competitive rates and fast access to earnings through Stream

Stay supported – benefit from training, development and guidance from our dedicated Temporary Staffing Team

Main duties of the job

Surry and borders is looking for someone who will work within a CYPS Hub based in Redhill, Surrey – you will provide a telephone crisis call response for Children, Young People (CYP) and their families and support acute colleagues where possible, to offer advice and safely facilitate discharge of young people from hospital to be followed up the following day by our Crisis Intervention Service. We are keen for applicants who are interested in a mix of shifts including days and nights.

We want to promote and uphold the vision and values agreed in our organisation:

• Treat People Well
• Involve not Ignore
• Create Respectful Places
• Open, Honest and Accountable

Location: Gatton Place, St. Mathews Road, RH1 1TA

Shift Pattern:

• Long day: 08:00-21:00 (hour break)
• Night: 20:00–08:30 (30min break)

Detailed job description and main responsibilities

Key Responsibilities

• Embody the visions and values of Surrey & Borders Partnership Foundation NHS Trust
• Discharge professional responsibilities under the NMC Professional Code of Conduct
• Be accountable and responsible for own practice
• You will report any specific concerns in a timely manner to the General Manager
• You will be expected to lead your team during shift in relation to providing telephone crisis advice to people using our services, carers and professionals who contact the service
• You will ensure safe connection to more intensive help and support as indicated by the person’s presentation
• Ensure that a risk assessment is completed for all who use the service, especially if there is a history of, or a potential for risk
• Adhere to professional confidentiality standards
• Work in line with SABP safeguarding procedures regarding vulnerable people who may access the service; both CYP and their families
• Utilize the full range of your expertise to lead in the crisis assessment, care and support of people who use this service
• Act in a manner to respect and support the customs, individuality, values, sexuality and spiritual beliefs
• Ensure detailed and appropriate electronic care records are maintained to demonstrate contact with people who use services and their families/carers’
• You will ensure that information pertaining to the person who has contacted the crisis line is communicated appropriately and speedily to other teams / services / professionals / GP’s promoting good communication and enhancing continuity of care Ensure that all communication takes place in a manner that is consistent with legislation and SABP policies and procedures
• Develop with the Leadership Team service standards, collect and collate data/ information effectively for the purpose of audit, research and service performance. Service standards may include benchmarking and identifying areas for potential service improvement
• Co-Lead in the orientation and induction of new staff to team
• Participate in the learning set for CYPs Crisis Pathways for Surrey
• Undertake and keep in date statutory and mandatory training as identified for your role
• Ensure that outcome measures for Crisis Pathways are implemented and contribute to audit

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.