CYP MHST / Access Administrator

Job overview

We are seeking a highly organised and motivated Administrator to work within our existing   Mental Health Support Team (MHST). Admin Team. This is a key role at the heart of a busy, fast‑paced service that works with children, young people, families and education settings to improve mental health and wellbeing. You will help ensure the smooth running of the team by coordinating appointments, managing referrals, maintaining accurate records and supporting staff with essential administrative processes. You will play an important part in enabling clinicians to deliver timely, effective care by keeping systems up to date, organising meetings and training, and ensuring communication flows efficiently across the service. This is an excellent opportunity for someone who enjoys working collaboratively, can manage competing priorities, and takes pride in delivering high‑quality administrative support. Your work will directly contribute to improving outcomes for young people in our community and we look forward to receiving your application!

Main duties of the job

We are looking for an organised, proactive Administrator to join our Mental Health Support Team. This role is central to keeping the service running smoothly and ensuring children and young people receive timely, high‑quality support.

Key Responsibilities

• Handle the processing of incoming and outgoing correspondence
• Produce high‑quality documents, reports and presentations
• Organise, coordinate and minute meetings, ensuring accurate records are maintained
• Support the planning and delivery of training events, including room bookings and logistics
• Manage your own workload effectively, meeting deadlines and responding flexibly to urgent tasks
• Arrange new and follow‑up care appointments for children, young people and families
• Take messages, triage enquiries and direct them to the appropriate team members
• Monitor the referrals inbox and participate in the admin duty rota
• Maintain accurate, up‑to‑date diaries for the team
• Uphold strict confidentiality at all times
• Attend weekly MDT meetings when required and record discussions, actions and new referrals
• Input, maintain and retrieve information from relevant databases
• Support staff in using the Trust’s Electronic Patient Record system
• Order goods and services through the Trust procurement platform
• Participate in required training and ongoing professional development
• Carry out any other duties relevant to the role and service needs

Detailed job description and main responsibilities

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!