Customer Support and Assistant Buyer

Job overview

North of England Commercial Procurement Collaborative (NOE CPC) is based in Sheffield and hosted by Leeds and York Partnership NHS Foundation Trust (LYPFT). Our aim is to deliver best value procurement outcomes for the NHS through collaborative working. NOE CPC brings together a wealth of experience, understanding and knowledge, and is one of the leading players in collaborative procurement within the NHS in England.  An exciting opportunity has arisen for the position of Customer Support and Assistant Buyer within our Procurement Operations Team. This is an important role with the NOE CPC, helping to manage and respond to customer enquiries via our Support Desk system as well as providing essential procurement and administrative support to our specialist category procurement teams.

Main duties of the job

This role has an important focus on both assisting in managing and responding to customer enquiries that come into the NOE CPC Procurement Support Desk and providing administrative and procurement support to the NOE CPC Procurement Category Teams.

The successful candidate will be and have the skills to be: -    Professional -    Highly motivated -    Enthusiastic -    Have a desire to make a positive difference in the NHS.  -    Strong communication skills -    Customer service skills -    Basic understanding of public procurement practices -    Strong administrative skills -    Ability to handle multi- channel enquiries (email and phone)

Detailed job description and main responsibilities

The role will require you to be able to: •    Manage and respond to customer enquiries to the NOE CPC Customer Support Desk, providing advice, guidance and an excellent customer experience.  •    Provide a range of procurement support to the NOE CPC Category Teams and the Procurement Support Officers including administration of some tender activities, running further competitions for customers under supervision and supporting the launch of new frameworks.  •    Support our Category Teams with the administration of supplier records, arranging supplier and other stakeholder meetings and taking minutes and actions as required. •    Be able to manage your own workload in a proactive and professional manner and be able to deliver consistently to agreed deadlines and standards. •    Be proficient in the use of excel to support Category Teams in some data analysis.  •    Build excellent working relationships with peers, colleagues, customers, suppliers and other external stakeholders. . At NOECPC we provide a range of personal and professional development opportunities to help you thrive. This includes the opportunity to progress in your public sector procurement career. The team is supportive of your goals and will recognise and reward individuals who achieve the responsibilities of this role.  For a further discussion regarding this role, please contact Jon Hall on 0114 212 2120 or via [email protected].

Further information on the NOE CPC can be found here: www.noecpc.nhs.uk