Customer Service Fleet Administrator

Job overview

An exciting opportunity has arisen to join the Fleet Solutions team who manage salary sacrifice schemes.

The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone.

This role will specifically deal with customer queries and complaints as part of the customer service team.

Candidates with previous customer service and complaints handling experience is desirable but not essential. Full training will be provided.

This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust.

This is an office based post.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Main duties of the job

Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes.

The successful candidate will be required to work in the customer service team dealing with customer queries and complaints. The main duties of the role will involve fact finding and compiling data from different sources. Excellent communication skills are essential.

The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems.

Detailed job description and main responsibilities

As part of the customer service team, the successful candidate will be required to do the following key duties -

• analyse inbound emails to assess key points to be investigated
• triage cases and assign to the correct escalation point
• communicate with internal and external stakeholders to comprehensively fact find and decipher key information
• liaise with internal and external stakeholders to gather information and negotiate case resolutions
• manage their own caseload