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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
3 listedRequirements the employer expects applicants to meet.
- Qualifications
Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.
- Experience and knowledge
Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry.
- Experience and knowledge
Knowledge or experience of working with databases.
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience and knowledge
Call Centre experience
- Experience and knowledge
Previous experience in a complaints response role
Job overview
An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes.
The successful candidate will be required to work in a fast-paced environment and mainly deal with customer service enquiries, feedback and complaints.
Candidates with previous customer service experience is essential. Full training will be provided.
The successful candidate must be confident in handling high volumes of email and administration tasks.
This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust.
Previous applicants need not apply.
This is an office based post.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
Main duties of the job
Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes.
The successful candidate will be required to triage customer enquiries, feedback and complaints. Through training, they will then be required to fact find and compose responses via email, whilst sometimes being required to make outbound calls.
The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems.
Detailed job description and main responsibilities
- analyse inbound emails to assess key points to be investigated
- triage cases and assign to the correct escalation point
- communicate with internal and external stakeholders to comprehensively fact find and decipher key information
- liaise with internal and external stakeholders to gather information and negotiate case resolutions
- manage own caseload
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Applying for this NHS job
This advert is for Customer Service Fleet Administrator - Customer Service Team with Northumbria Healthcare NHS Foundation Trust in Newcastle upon Tyne, England. It is listed as a Administrator role. The advertised salary is £25,760 - £27,476 per annum plus bonus. The contract type is Permanent. The application deadline is 14 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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