Job summary
As a Customer Service Advisor, youll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, youll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care. This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience.
Main duties of the job
Handle inbound and outbound calls from patients regarding their diabetic eye screening Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner. Liaise with patients to encourage attendance Accurately document patient interactions, feedback, and follow-up actions where required Strive to meet performance targets to enhance personal development Uphold a professional, friendly, and empathetic attitude when interacting with patients and colleagues Maintain and ensure observation of robust quality assurance measures to meet national standards.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.
Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.
InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.
New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.
Read more about us here: Who We Are - InHealth Group
Details
- Date posted: 16 July 2026
- Pay scheme: Other
- Salary: £24,852.66 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 6056
- Job locations: Universal House, Erf Way, Middlewich, CW100QJ, United Kingdom
Job responsibilities
Customer Service Advisor
Location: Universal House, Erf Way, Middlewich Salary: £24,852.66 Hours: Fulltime | 8hour shifts between 8am8pm (on a rota basis), Monday to Friday, plus 1 Saturday per month (8am12pm).
Please note:
InHealth has been a proud supporter of the NHS Diabetic Eye Screening Programme since 2011 and now delivers fully managed services nationwide. To support efficiency and improve user experience, we have developed our own bespoke software that allows us to adapt quickly to the needs of both patients and colleagues.
As a Customer Service Advisor, youll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, youll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care.
This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience.
- Handle inbound and outbound calls relating to diabetic eye screening
- Address patient queries and concerns in a professional and timely manner
- Encourage and support patients to attend screening appointments
- Accurately record patient interactions, feedback and any followup actions
- Work towards performance targets to support personal development
- Maintain a friendly, professional and empathetic approach at all times
- Follow robust quality assurance procedures to meet national standards
- Warm, friendly and positive with a passion for excellent customer service
- Strong written and verbal communication skills
- Approachable, reliable and hardworking
- A genuine peopleperson who enjoys helping others and working as part of a team
- Complete an application form
- Complete 4 automated video interview questions
- CV and video shortlisting
- Facetoface interview
Person specification
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
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Applying for this NHS job
This advert is for Customer Service Advisor with InHealth Group in Newquay, South West, England. It is listed as a Manager and corporate role. The advertised salary is £24,852.66 a year. The contract type is Permanent. The application deadline is 13 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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