Credit Controller

Job overview

Working within the Private Care Division of the world-renowned Royal Marsden NHS Foundation Trust, you will be part of a dedicated Billing and Credit Control team based in Wallington, Surrey.

Reporting to the Embassy Credit Control Team Leader, you will play a key role in maximising revenue recovery while ensuring effective collaboration with Embassies and internal teams, including Contracts, Billing, Systems, Letter of Guarantee (LoG), and Coding. This will be essential in minimising the risk of future debt and maintaining strong financial governance.

We are seeking a proactive and detail-oriented individual to join our team, responsible for the collection and reconciliation of payments relating to consultant and Trust invoices for patients sponsored by Embassies.

The successful candidate will be methodical, highly accurate, and possess excellent attention to detail, along with strong Excel skills. Outstanding communication skills, both written and verbal, are essential, as the role involves regular liaison with Embassies and colleagues at all levels across the organisation.

This is an excellent opportunity to work in a fast-paced, collaborative environment where your contribution will directly support the financial performance of the Private Care Division, and ultimately the wider NHS.

Main duties of the job

The post holder will be required to work as part of the team responsible for ensuring that all payments owed to the Trust in respect of Embassy sponsored patients are collected promptly and in accordance with the Standing Financial Instructions and the Standard  Operating Procedures.

The post holder will be responsible for liaising with both internal and external stakeholders in respect of any queries to ensure issues are resolved quickly and efficiently.   The post holder will be expected to adopt a professional and caring attitude, with a polite and courteous manner in all aspects of communication.

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

Debt management and collection of Embassy accounts

To manage your own portfolio of ledgers.

To pursue overdue invoices by telephone, email & letter within agreed timescales.

Develop relationships with Embassies and internal stakeholders