Search for more NHS jobs in London
Job summary
The Contracts and Performance Manager will be a key member of the QHS management team. The postholder will ensure the efficient and effective delivery of a range of primary care services in alignment with organisational objectives and contractual obligations. They will play a pivotal role in managing a portfolio of Federation and Primary Care Network contracts, identifying opportunities for service development and improvement and optimising performance to enhance the quality of health services for the residents of north Southwark.
Main duties of the job
The postholder will oversee the life-cycle of contracts, from procurement, and negotiating variances to implementation and remedial action plans, ensuring compliance with regulatory requirements and contractual agreements. The role will encompass operational oversight, contract performance management through monitoring of KPIs to inform service improvement, and thorough contract finance management. The ability to influence cross-departmental teams to work collaboratively is key.
About us
Thirteen practices in north Southwark stand together as Quay Health Solutions (QHS) Community Interest Company jointly delivering services that improve outcomes for over 200,000 registered patients. From July 2019 member practices have come together as North Southwark Primary Care Network (PCN) providing the building blocks for at scale service delivery and wider system integration through three Neighbourhoods. These are the delivery units for integrated place-based care, bringing together local health and care organisations (including social care, the voluntary sector and patient groups) to work to deliver more joined up, patient-centred services. As part of the NHS 10-year Plan, QHS has joined with the South Southwark GP Federation, Improving Health Limited (IHL) to partner with Guys & St. Thomas NHS Foundation Trust (GSTT) to deliver the Southwark integrator function.
Neighbourhood health service integrators have been tasked with establishing the foundations and building the relationships needed to deliver proactive, integrated and equitable neighbourhood health services shaped by local communities. Integrators will provide the vital infrastructure, connections and coordination needed to turn policy into practice and bring care closer to home.
Details
- Date posted: 12 August 2026
- Pay scheme: Other
- Salary: £66,270 to £73,400 a year Dependent on skills and experience
- Contract: Fixed term
- Duration: 12 months
- Working pattern: Full-time
- Reference number: A0918-26-0022
- Job locations: Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BL, United Kingdom, New Mill Street Surgery, 1 Wolseley Street, LONDON, SE1 2BP, United Kingdom
Job responsibilities
Please refer to the detailed job description attached outlining the key duties and responsibilities of the role.
Person specification
Skills
Essential
- Positive and collaborative outlook
- Excellent standard of literacy and numeracy skills
- Exceptional communication, interpersonal, and influencing skills; diplomacy and ability to build relationships and work effectively with diverse stakeholders, including multi-agency co-ordination
- Advanced IT skills, including Microsoft Word, Outlook, Teams and Excel
- Ability to work autonomously and make informed decisions based on contract knowledge and experience, working to tight and changing deadlines
- Strong analytical skills and a data-driven approach to problem-solving and decision-making
- Effective time management, planning and organising skills
- Confident and resilient
- Ability to build effective working relationships with staff and managers at all levels
- Ability to produce accurate and timely written reports for internal and external meetings
- Ability to produce presentations and dashboards for workstreams, to keep SMT and Board members up to date
- Calm under pressure
Experience
Essential
- Proven ability of managing multiple contracts simultaneously
- Negotiating service level agreements, performance clauses and bid costs
- Proven ability of monitoring KPIs, leading performance reporting across multi-site operations, embedding continuous improvement and accountability
- Knowledge and experience of NHS Standard Contracts
- In-depth understanding of procurement and tender processes.
- Knowledge and experience of population health management principles
Desirable
- Experience of managing projects
- Understanding of NHS Primary Care structures and funding mechanisms
- Experience within a GP Federation, PCN or Primary Care organisation
- Experience of contract mobilisation
- Experience supporting business development and tender processes
- Experience using Power BI or equivalent reporting tools
Flexibility
Essential
- Ability and willingness to travel between all QHS sites and member practices as required
- Able to pivot at short notice to take on other tasks to cover colleagues
Qualifications
Essential
- Degree or equivalent level of experience
WhatsApp job alerts
Get instant WhatsApp alerts for Manager and Corporate roles in London
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Contracts and Performance Manager (Operations) with Quay Health Solutions CIC in Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BL, United Kingdom; New Mill Street Surgery, United Kingdom. It is listed as a Manager and corporate role. The advertised salary is £66270.00 to £73400.00. The contract type is Fixed-Term. The application deadline is 31 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (12 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.