Community Response Team (CRT) Co-ordinator/Administrator

Job overview

The Community Response Team is a team of skilled clinicians and clinical support workers working together to support patients being discharged from hospital following illness and  preventing admissions into hospital for patients in their own home.

We are looking for an enthusiastic, positive, organised person to join this  team on a part time basis to support the Community Response Team lead to help manage the service. The successful candidate will be involved in a number of tasks including diary/capacity/pathway management, recruitment, meetings, training and co-ordination therefore will need to have a range of IT system skills, be able to manage the complexity of the role, highly motivated, work on your own initiative and have excellent communication/organisation skills.

The successful candidate will be required to work between the Leamington base at Whitnash Lodge, RLSRH and the Stratford base at the Stratford Hospital.

This is a fantastic opportunity therefore if you feel you have the necessary skills and attributes to offer this new role and would like a challenge we would love to hear from you.

Main duties of the job

To provide operational and administrative support to the Professional Lead in a way that is responsive to their needs and contributes to the effectiveness of their roles.

The post-holder will work within the Community Response Team (CRT) responding to a variety of situations on a daily basis.

Detailed job description and main responsibilities

Professional Lead Support

Responsible for the proactive, accurate management of the electronic diary, maximising time management by prioritising entries considering objectives and geographical implications.

Provide comprehensive, high quality administrative support for HR and incident investigations, including arranging meetings, taking minutes and typing of letters.

Work on own initiative to manage and prioritise administrative tasks to support effective and efficient running of the Community Response team.

Receive and make telephone calls on behalf of the Professional Clinical Lead, taking messages, dealing with enquiries appropriately and ensuring accurate and timely communication of messages including issues of a confidential and contentious nature.

Provide effective administrative support to the Professional Lead within a changing environment. Deal on a regular basis with confidential, sensitive and contentious information on staff and services.

Support lead with the implementation of new systems and processes.

Health Roster

Support lead with coverage of the CRT roster, organising bank/agency when needed.

Arrange return to work meetings, provide administrative support and ensure that all documentation is completed.

Monitor sickness triggers for staff members and escalate to the Professional Lead. Liaise with HR to arrange sickness meetings as necessary.

Draft sickness outcome letters and schedule sickness review meetings.

Monitor annual leave usage and communicate available annual leave slots to staff.

Escalate to Professional Lead if staff are not utilising their annual leave allocation effectively.

Monitor when staff appraisals are due and book appraisal meetings, liaising with mentors.

Monitor professional registration renewal and escalate any concerns to the Professional Lead prior to registration lapsing.

Monitor mandatory training compliance for the ward staff and book training in a timely manner.

Workload and Capacity

Provide comprehensive, high quality administrative support for HR and incident investigations, including arranging meetings, taking minutes and typing of letters.

Work on own initiative to manage and prioritise administrative tasks to support effective and efficient running of the Community Response team.

Receive and make telephone calls on behalf of the Professional Lead, taking messages, dealing with enquiries appropriately and ensuring accurate and timely communication of messages including issues of a confidential and contentious nature.

Provide effective administrative support to the Professional Lead within a changing environment. Deal on a regular basis with confidential, sensitive and contentious information on staff and services.

Support lead with the implementation of new systems and processes.

Staff Administration

Support recruitment of new staff, liaising with Employment Services and maintaining contact with successful candidates prior to commencement of employment of the team.

Ensure all induction and training is booked for new starters and coordinate with the Professional/Clinical Lead to allocate a mentor/preceptor.

Train staff on the department’s policies and procedures.

Generate change forms and termination forms and submit to the Professional Lead for authorisation.

May be required to order stock or equipment, as required.

Communication

Act as “Communication Champion” for the team, linking in with the Communications Department to ensure that Trust messages are disseminated to staff.

Attend Trust meetings with the Professional Lead and draft feedback forward staff.

Compile the CRT newsletter, including information relating to incidents, safety notices and screensaver messages.

Arrange CRT meetings with external agencies and other professionals as required, taking minutes and following up actions.

Ensure CRT noticeboards are kept up to date with current information.