Community Paediatrics SPA Administrator

Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have a vacancy for a SPA Administrator within our Community Paediatrics Admin Team at Cross Street, Burton

This key role is to support to the Single Point of Access (SPA) Referrals team providing comprehensive administration support using IT systems (ie Rio) and dealing with general enquiries via telephone and email. You should have relevant experience in these areas.

You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. Excellent interpersonal and communication skills are essential with an ability to deal with highly sensitive and challenging situations, communicating to both internal and external service users.

For more information about the post, please contact Sarah Furber on 01785 221664.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Main duties of the job

• Provide a confidential administration support as required
• Answering and directing phone calls
• Monitoring of individual and team inbox
• Inputting referrals into clinical system
• Booking and cancellation of appointments
• Issuing of referral decision letters
• Issuing of was not brought letters
• Is able to identify and minimise risks within the overall organisational risk frameworks and is able to report risk. This includes applying knowledge of role in the wider safeguarding agenda.
• Ensures that service user experience is core to all clinical and service development, gaining support from the appropriate corporate teams as required.

Please see job description for the full list.

Detailed job description and main responsibilities

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust
• North Staffordshire Combined Healthcare NHS Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

For further information relating to this position please refer to the attached job description and person specification.