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Job overview
Do you have a track record of providing inspirational leadership and service delivery? NSFT are recruiting an Operational Manager across our Children, Family and Young People (CFYP) and Older Adult Community services in West Norfolk.
We are looking to appoint an individual who has a passion for their work and a track record of achievement in influencing colleagues and partners to deliver high quality care and performance. We want inspirational and compassionate leaders who will develop their teams to provide outstanding care.
Our Future Leadership Structure sees our clinical teams working more closely with partners at place level alongside strengthening clinical and professional leadership. We are developing a clinical transformation programme alongside our partners to enhance the clinical outcomes our service users experience as well as continuing to improve experience of care.
If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying.
Main duties of the job
As an Operational Manager, you will work closely with the Locality Leadership Team and the service matrons to ensure that high quality care is delivered within your services and will provide professional leadership to the Locality workforce.
You will promote a culture of learning and openness and ensure staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.
We are determined to create a safer, kinder and better organisation.
The post holder will be expected to fully support with the strategic and operational planning and delivery for their designated specialist service area(s) within the locality and to be responsible for the effective day-to-day operational issues arising within the service. They will lead the services using engagement and communication skills to ensure that NSFT is truly embodying the Trust Values.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Experience
Essential
- Significant experience working within and Managing clinical services
- Significant general and operational management experience to include the management of a large multi-disciplinary group of staff – part of which to have been in the NHS
Desirable
- Working in mental health
Qualifications
Essential
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised postgraduate management qualification or equivalent experience.
Desirable
- Masters level education or demonstrable equivalent experience
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Applying for this NHS job
This advert is for Community Operational Manager with Norfolk and Suffolk NHS Foundation Trust in Norwich, East of England, England. It is listed as a Band 8 Manager and corporate role. The advertised salary is £57,528 - £64,750 gross per annum (pro rata). The contract type is Permanent. The application deadline is 02 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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