Community Health Navigator

Job summary

Be the First Point of Support That Makes a Difference Are you someone who thrives on helping others and making a real impact every day? As a Community Health Navigator, youll be at the heart of our service the friendly, knowledgeable voice that connects people to the right care at the right time. Based in Chippenham or Swindon, youll join our BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA) a fast-paced, supportive hub where no two days are the same. Youll be the first point of contact for patients, the public, healthcare professionals and colleagues, providing reassurance, guidance and solutions when they matter most. Through phone, email and written communication, youll deliver a service that is not only efficient and professional, but also compassionate and person-centred. Youll help people navigate services, ensure referrals are handled smoothly, and play a vital role in keeping care flowing where its needed most.

Main duties of the job

As a Community Health Navigator, you will play a crucial role in our service, helping to connect individuals with the appropriate care they need. Situated in the BSW (Bath & North East Somerset, Swindon, and Wiltshire) Community Health Services Single Point of Access (SPA), your role will require you to be the first point of contact for various stakeholders, including patients, healthcare professionals, and members of the public. Your duties will encompass providing guidance, handling sensitive information with confidentiality, managing patient referrals, and ensuring clinical appointments are booked efficiently. Your day-to-day activities will be varied, and the ability to handle multiple tasks in a dynamic environment will be key. You will also contribute to the administrative operations, coordinating with a supportive team to achieve shared goals. Your efforts will help maintain a seamless flow of care, making a direct impact on individuals well-being and the services effectiveness.

About us

HCRG Care Group is a prominent independent provider of community health and care services across the UK. Established in 2006, the organization collaborates with health and care commissioners and communities to innovate and enhance service delivery. HCRG Care Group is dedicated to improving experiences and outcomes, offering a wide range of services including community health for adults and children, primary care, urgent care, dermatology, and social care services. The organization prides itself on being inclusive and offers equal employment opportunities, welcoming a diverse workforce. Emphasizing its commitment to transforming health and care, HCRG is also a Disability Confident Committed company, striving to create an accessible work environment. With a focus on safeguarding vulnerable groups, the organization enforces rigorous recruitment protocols, ensuring the safety and well-being of all those it serves.

Details

• Date posted: 01 July 2026
• Pay scheme: Other
• Salary: £25,500 to £27,098 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1522369340
• Job locations: HCRG Care Group, Swindon, SN25 4AN, United Kingdom

Job responsibilities

Package Description: Be the First Point of Support That Makes a Difference

Are you someone who thrives on helping others and making a real impact every day?As a Community Health Navigator, youll be at the heart of our service the friendly, knowledgeable voice that connects people to the right care at the right time.

Based in Chippenham or Swindon, youll join our BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA) a fast-paced, supportive hub where no two days are the same.Youll be the first point of contact for patients, the public, healthcare professionals and colleagues, providing reassurance, guidance and solutions when they matter most.

Through phone, email and written communication, youll deliver a service that is not only efficient and professional, but also compassionate and person-centred.Youll help people navigate services, ensure referrals are handled smoothly, and play a vital role in keeping care flowing where its needed most.

This is a dynamic frontline role where your communication skills, attention to detail and ability to stay calm under pressure will truly shine.If you enjoy working in a busy environment, solving problems, and being part of a team that genuinely supports one another this is the role for you.

Remote working is available following the successful completion of the probationary period.

• Be the welcoming first point of contact for all SPA enquiries
• Support callers with empathy and professionalism, identifying needs and directing them to the right services
• Handle sensitive and sometimes complex information with confidentiality and care
• Keep accurate, up-to-date patient records across clinical systems
• Process referrals and correspondence efficiently and accurately
• Book, amend and manage clinical appointments in line with service targets
• Escalate urgent or incomplete referrals appropriately to clinical teams
• Provide essential admin support to keep services running smoothly
• Work collaboratively with a friendly, supportive team, contributing to shared goals

Please see attached the job description for a full list of job responsibilities.

Package Description

As a Community Health Navigator, youll be part of our valued team based in Swindon. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £25,500 - £27,098 FTE with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Working patterns

The SPA operates from 8:00am to 8:00pm, seven days a week, 365 days a year.We offer a range of flexible shift patterns to accommodate service needs while supporting a healthy worklife balance.

• GCSEs (or equivalent) in Maths and English at Grade AC.
• Previous administrative experience.
• Confident use of IT systems, with strong keyboard skills and attention to accuracy.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel).
• Strong communication and interpersonal skills, with the ability to communicate clearly both verbally and in writing.
• Ability to work with sensitivity, discretion and confidentiality.
• Wellorganised, with the ability to prioritise tasks, meet deadlines and work effectively in a busy environment.
• Able to work well independently and as part of a team.

• NVQ Level 2 in Administration and/or Customer Services (or equivalent).
• Previous experience within health or social care.
• Knowledge of medical terminology.
• Experience using clinical systems or databases.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.