Community Health Navigator (Part-Time)

Job summary

Be the First Point of Support That Makes a Difference We are looking for motivated and customer-focused Community Health Navigators to join our BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA) team. As a Community Health Navigator, you will play a vital role in helping patients access the right care and support at the right time. Acting as the first point of contact for patients, members of the public, healthcare professionals and colleagues, you will provide a professional, compassionate and efficient service across a range of community health services. Working within a busy and supportive team, you will handle enquiries via telephone, email and post, providing information, guidance and signposting to appropriate services. You will also be responsible for processing referrals, maintaining accurate patient records, and ensuring patients are directed to the most appropriate service in line with established pathways and protocols.

Main duties of the job

As a Community Health Navigator, you will act as the first point of contact for service users accessing the BSW Community Health Services Single Point of Access (SPA). You will handle incoming calls with empathy and professionalism, assess information, determine urgency, and direct enquiries appropriately. Your responsibilities include managing sensitive and complex information confidentially, working closely with clinical colleagues, accurately updating patient records, processing referrals and correspondence, booking, cancelling, and rescheduling clinical appointments, and ensuring waiting-time targets are met. Additionally, you will identify and escalate urgent or incomplete referrals to the appropriate healthcare professionals and provide administrative support to clinicians and managers, contributing to service priorities as needed. The role requires excellent communication and organisational skills, strong attention to detail, and the ability to work confidently with sensitive and confidential information.

About us

HCRG Care Group is one of the UK's leading independent providers of community health and care services, established in 2006. The organisation works with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. They deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services, as well as adult social care and wellbeing services. Supporting communities across England, they directly help more than half a million people each year. Guided by their simple values: 'we care, we think, we do,' HCRG Care Group is committed to equal opportunities and welcomes applications from a broad, diverse range of people. The organisation is a Disability Confident Committed company, ensuring inclusivity in its facilities, work environment adjustments, and technical solutions.

Details

• Date posted: 03 July 2026
• Pay scheme: Other
• Salary: £25,500 to £27,098 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 1523301283
• Job locations: HCRG Care Group, Bath, BA2 8SG, United Kingdom

Job responsibilities

Package Description:

Be the First Point of Support That Makes a Difference

We are looking for motivated and customer-focused Community Health Navigators to join our BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA) team.

As a Community Health Navigator, you will play a vital role in helping patients access the right care and support at the right time.Acting as the first point of contact for patients, members of the public, healthcare professionals and colleagues, you will provide a professional, compassionate and efficient service across a range of community health services.

Working within a busy and supportive team, you will handle enquiries via telephone, email and post, providing information, guidance and signposting to appropriate services.You will also be responsible for processing referrals, maintaining accurate patient records, and ensuring patients are directed to the most appropriate service in line with established pathways and protocols.

This is a fast-paced and rewarding role that requires excellent communication and organisational skills, strong attention to detail, and the ability to work confidently with sensitive and confidential information.

Location: Unit 7, Bath Business Park, Roman Way, Peasedown St John, Bath, BA2 8SGHours:Part-Time

Remote working is available following the successful completion of the probationary period.

• Act as the first point of contact for service users accessing the BSW Community Health Services Single Point of Access (SPA).
• Handle incoming calls with empathy and professionalism, assessing information, determining urgency and directing enquiries appropriately.
• Manage sensitive and complex information confidentially, working closely with clinical colleagues when required.
• Accurately update patient records and key IT systems, including processing referrals and correspondence.
• Book, cancel and reschedule clinical appointments, ensuring waitingtime targets are met.
• Identify and escalate urgent or incomplete referrals to the appropriate healthcare professionals.
• Provide administrative support to clinicians and managers, helping services run smoothly.
• Work flexibly as part of a supportive team, contributing to service priorities as needed.

Please see attached the job description for a full list of job responsibilities.

Package Description

As a Community Health Navigator, youll be part of our valued team at HCRG Care Group. You will feel valued, receiving access to exclusive rewards and benefits including:

• A salary of £25,500 - £27,098 FTE with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

• GCSEs (or equivalent) in Maths and English at Grade AC.
• Previous administrative experience.
• Confident use of IT systems, with strong keyboard skills and attention to accuracy.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel).
• Strong communication and interpersonal skills, with the ability to communicate clearly both verbally and in writing.
• Ability to work with sensitivity, discretion and confidentiality.
• Wellorganised, with the ability to prioritise tasks, meet deadlines and work effectively in a busy environment.
• Able to work well independently and as part of a team.

• NVQ Level 2 in Administration and/or Customer Services (or equivalent).
• Previous experience within health or social care.
• Knowledge of medical terminology.
• Experience using clinical systems or databases.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.