Job overview
Working under the supervision of the Clinical Nurse Specialist and Advanced Nurse Practitioner team, the post holder will provide clinical and pathway coordination support within the nurse-led Urology Diagnostics and Active Surveillance Service.
The role combines direct patient care with pathway management, supporting patients throughout their diagnostic journey and acting as a key point of contact for patients, carers and the multidisciplinary team.
Main duties of the job
The post holder will play a key role in the quality assurance of suspected urological cancer referrals. This will include reviewing referrals to ensure all required clinical information is available prior to clinical triage, liaising with GP practices and other external providers to obtain missing information, and working across multiple IT systems to support the accurate and timely booking of investigations and appointments. In addition, the post holder will support pathway coordination and cancer tracking processes to ensure patients progress efficiently through the diagnostic and treatment pathway. This will involve close liaison with the clinical team, Cancer Services and Patient Pathway Coordinators to support timely decision-making, minimise delays and help ensure compliance with national cancer waiting time standards.
A key element of the role will be to support the implementation, coordination and ongoing monitoring of the QUIC pathway. The post holder will help ensure that the operational processes underpinning the pathway are functioning effectively, that agreed milestones are met, and that the service continues to deliver high-quality, patient-centred care. This will include supporting administrative processes, monitoring pathway activity, identifying potential delays or issues, and escalating concerns appropriately.
Detailed job description and main responsibilities
For further information please refer to the job description & person specification
- Coordinate referrals, investigations, appointments and follow-up care within the QUIC pathway.
- Review referrals, obtain missing clinical information and support cancer tracking to ensure patients progress efficiently through the pathway.
- Undertake venepuncture, uroflowmetry and bladder scanning, recording and interpreting results within agreed protocols.
- Assist with flexible cystoscopy and transperineal prostate biopsy procedures, including patient preparation, procedural support and post-procedure care.
- Provide patients with information and education regarding investigations and procedures.
- Maintain accurate records across relevant clinical and administrative systems.
- Monitor pathway performance, identify delays and escalate concerns appropriately.
- Support audit, service evaluation and quality improvement projects.
- Contribute to the ongoing development of the Urology Diagnostics and Active Surveillance Service.
Person specification
Skills & Abilities
Essential
- • IT skills (Microsoft Outlook/Excel/Word)
- • Able to use own initiative
- • Ability to work with databases
- • Effective organisation skills
- • Ability to perform advanced communication skills with people at all levels
- • Good observation skills
- • Practical problem solving skills
- • Ability to work within a team
- • Ability to motivate self and others
- • Flexible attitude to working
- • Accurate written communication of information
- • Ability to show empathy and understand the difficulties faced by people affected by cancer
- • Ability to prioritise own workload
- • Ability to ask sensitively about information needs
- • Ability to retrieve information from a wide range of sources and in different formats.
- • Ability to think widely and analyse problems and develop solutions
Desirable
- • European Computer Driving Licence or equivalent
Education & Qualifications
Essential
- • GCSE English Language and Mathematics (Grades A-C) or equivalent
- • NVQ3 or care certificate
Desirable
- • Evidence of continued role development
- • Willingness to undertake learning and development courses
- • NVQ4 plus additional training to diploma level equivalent, or equivalent through short courses
Personal Abilities & Effort
Essential
- • Able to work without supervision
- • Able to work under pressure
- • Flexible
- • Team worker
- • Calm and objective
- • Confident, yet approachable
- • Acts in a mature manner – both personally and professionally
- • Recognition of own limitations
- • Demonstrates enthusiasm
- • Able to travel between sites
- • Ability to deal with complex and difficult emotional situations
Relevant Knowledge & Experience
Essential
- • Minimum 2 years’ experience working as a Support Worker in Urology AfC or Senior Cancer Coordinator Band 4
- • Experience in coordinating a patient workload
- • Experience of multi-professional working
- • Experience in the use of data management
- • Evidence of good communications skills
- • Analytical & Reflective Skills
- • Understanding of person-centred care
- • Understanding of the health and social care environment
- • Experience of coach/teaching patients and carers
- • Demonstrates an awareness of the complex issues when organisations and understands key elements of change management
- • Intermediate knowledge of national policy and research relating to the cancer diagnostic agenda
Desirable
- • Understanding of Cancer information and local Support services across the UK.
- • Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
- • Knowledge of relevant cancer treatments, interventions and terminology
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Applying for this NHS job
This advert is for Co-ordinator / Senior Healthcare Support Worker with The Royal Marsden NHS Foundation Trust in London, London, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £38,488 - £46,852 Per Annum Pro Rata. The contract type is Permanent. The application deadline is 03 Jul 2026.
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