Clinical Triage Nurse

Job overview

An exciting opportunity has arisen for an enthusiastic organised, highly motivated, and experienced Registered Nurse to work as part of the Community Nursing Triage Team within Wokingham Hospital, Wokingham. Do you enjoy team working? Do you have excellent communication skills, plenty of enthusiasm, are you able to undertake flexible working, portray a professional image and are motivated to provide a high quality of care? If so, then you could be a welcome addition to our friendly and experienced nursing team.

Your role as a Triage nurse will be to manage referrals via the telephone from patients, GP practices and other service users. Therefore, you will be required to have excellent communication and problem-solving skills and will be self-motivated, forward thinking, and autonomous.

To keep your clinical skills updated you will be required to work within one of the community nursing teams, working alongside other clinical staff in order to provide a high quality, locally based service for the patients within the Wokingham Locality. Therefore, the post holder must be adaptable in their approach to work and have access to a car and a valid UK driving license

Main duties of the job

• Provide clinical support, assistance, and professionals expertise to all callers to the Community Nursing Triage Telephone Support. This will range from signposting the referral to the appropriate service, making a direct referral, or offering advice
• Work in conjunction with administrative support staff to provide high quality, clinical triage using knowledge, skills, critical thinking, and professional judgement
• Control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner.
• Responsible for maintaining detailed, accurate and confidential patient records, adhering to Trust policies.
• A key member of the Community Team, providing robust clinical services for patients, maintaining positive communication links with the GP practices and other members of the Multi-Disciplinary Team, providing high quality patient focused care using evidence-based practice.
• Your working hours would be mostly Mon to Fri, 8.30am to 4.30pm (with approximately one weekend every 4-5 weeks and bank holidays in rotation). The Community Nurse service will also be covering the 4:30 to 19:00 pm shift on a Rota basis.

Detailed job description and main responsibilities

The “must haves” for this role:

• An excellent communication and interpersonal skills
• A passion for community nursing, that matches our passion to provide excellent healthcare for our patients within their own home
• Adult nursing qualification along with NMC registration
• A full UK Driving Licence and have use of a car for work purposes

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Miranda Young  on  07920 251241 or email : [email protected] who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.