Job overview
We currently have two vacancies for full-time, Band 4 Clinical Team Secretaries.
This is an interesting and varied role within the Men’s Low Secure Service which is part of West London Forensic Service based on the St Bernards Hospital site.
We are looking for someone who will fit well into our dynamic team and is excited to work in an environment where no two days are the same.
Each post holder would be responsible for the planning, management and delivery of a comprehensive administrative and secretarial service for one or more clinical team(s). The ideal candidate will have the ability to work well with the team and autonomously, using their own initiative and ability to multitask in order to execute a varied range of duties.
We are seeking to appoint a confident, organised, proactive and approachable person for this challenging role. The ideal candidate would have previous experience working as a clinical team secretary or similar role and a good working knowledge of RiO, the electronic patient record, or any other similar patient information system.
Training will be provided for the successful candidate, if required and ongoing training and development is part of our Trust’s ethos.
We also offer access to a heavily subsidised gym on-site.
Unfortunately this post does not provide sponsorship.
Main duties of the job
To provide full administrative and secretarial support to the clinical team for all inpatients under the consultant’s team.
To provide support to directors/senior managers as appropriate.
To liaise with the courts, solicitors, special hospitals and the prison service regarding patients referred or admitted to the WLFS.
To provide full administrative and secretarial support to the Care Programme Approach in accordance with the Trust’s CPA Policy as required.
To liaise with the Patients Affairs Department to ensure that all documentation is processed in respect of legal detention of patients on a section of the MHA 1983, consent to treatments and the arrangements for Mental Health Tribunals and Managers’ Hearings.
To ensure that the RC is prepared for any meetings, conferences in order to ensure effective participation.
To organise and maintain the RCs office in good order and introduce systems to effect good practice.
To set up and maintain an “Action List” to ensure that all action undertaken by the RC and his/her/their Team(s) is listed and carried out as appropriate.
To attend and take minutes of governance meetings as required.
To support enquiries and investigations.
To organise meetings, conferences as appropriate.
To set up and maintain effective filing systems.
Detailed job description and main responsibilities
For further information on the Job description/ Personal Specification and the vacancy please see attached Candidate pack.
Person specification
SKILLS
Essential
- • Clear and effective planning and decision making skills.
- • Effective leadership skills.
- • Able to communicate and negotiate effectively with staff at all levels.
- • Able to present and prepare papers at conferences/training days.
- • Full range of administrative and secretarial skills.
- • Ability to work autonomously and on own initiative.
Desirable
- • Experience of teaching IT skills.
KNOWLEDGE
Essential
- • Highly competent user of MS Office – including Excel and PowerPoint.
- • Risk assessment and management.
- • Knowledge and skills framework.
- • Care Programme Approach.
- • Trust’s policies and procedures.
Desirable
- • Clinical Governance.
- • Mental Health Act 1983.
- • Understanding of mental health issues.
- • Understanding of psychiatric terminology.
- • Care Programme Approach.
- • Working knowledge of security related issues within a secure environment.
- • The Mental Health Act
EXPERIENCE
Essential
- • Substantial administrative and secretarial experience
- • Significant experience of taking minutes at senior level.
- • Demonstrated ability to develop “best practice” administrative systems and structures to support Business Plan.
- • Demonstrated ability to sustain initiative and direction under difficult circumstances.
- • Experience of working within complex teams.
- • Ability to work collaboratively and in partnership with other senior managers and professions.
- • Competent in the use of Rio
Desirable
- • Administrative and secretarial experience within a forensic psychiatric setting.
- • Previous experience within an NHS setting.
- • Working within a forensic psychiatric environment.
- • Procurement of goods and services for forensic services – knowledge of risk factors.
- • Research and audit experience.
- • Management/supervisory experience.
QUALIFICATIONS
Essential
- • Educated to GCSE level or higher (grade C or above).
- • RSA, NVQ – Level 3 in Management and/or Administration.
- • Degree or diploma in Management and/or Administration [or equivalent experience]
Desirable
- • EDCL
OTHER REQUIREMENTS
Essential
- • Able to deal with occasional verbal / physical aggression.
- • Ability to work under pressure.
- • Flexible and Proactive.
- • Able to exercise discretion and maintain confidentiality at all times.
- • Ability to manage staff.
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Applying for this NHS job
This advert is for Clinical Team Secretary with West London NHS Trust in Southall, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 Per Annum Inclusive of HCAS. The contract type is Permanent. The application deadline is 28 Jun 2026.
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