Clinical Systems Support Specialist

Job overview

The role is part of a small team of band 5 and 4 staff who manage the electronic patient records (EPR), Rio & SystmOne, on behalf of the Trust. The role helps frontline staff and services with these systems and works collaboratively to define and implement improvements.

The post holder will have responsibility for their work in supporting and managing RiO and SystmOne and the production of any generic training materials and courses.

if high volume of applications are received we may choose to close the advert earlier than stated

Main duties of the job

• ·

Provide administration and support for RiO and SystmOne, including maintenance of Master Tables, national coding systems, GMC and nursing registrations. Support integrated systems such as IaPTUS, GP Connect, Shared Care Record, and PRISM. Troubleshoot escalated user account, Registration Authority, smartcard, and RBAC issues. Create and manage waiting lists, outpatient clinics, wards, document templates, clinical assessment forms, and operational reports. Assist in diagnosing and resolving system issues, liaising with colleagues where required. Deliver online and telephone support to staff, providing guidance on system use and resolving issues. Support information reporting tasks and provide cover for colleagues when needed. Translate complex technical information into clear, user-friendly guidance.

Design, develop, and produce digital learning content aligned with local, regional, and national priorities. Work closely with Trust services to ensure learning materials support effective use of RiO and SystmOne. Maintain accurate, accessible, and inclusive e-learning packages and supporting materials. Identify and address digital learning needs across stakeholder groups. Process and maintain training documentation, including version control of published guidance. Use digital learning and multimedia tools to enhance training resources and evaluate the effectiveness of learning materials following implementation and review cycles.

Detailed job description and main responsibilities

Knowledge and skills

Essential

• Excellent knowledge of electronic patient record systems
• The post holder be an expert in how RiO and SystmOne work. Expert within specialism.
• Excellent customer service skills
• Excellent verbal and written communication skills
• Able to effectively support people of all levels of technical ability with patience and understanding
• Able to deal with colleagues and services in difficult situations
• Able to always deal with sensitive or confidential information appropriately.
• Able to work independently in a logical and accurate and methodical manner
• Able to be flexible, respond positively to change, work effectively under pressure and manage conflicting priorities to meet deadlines
• Able to work as art of a team, dealing effectively with differences and valuing diversity
• Good problem-solving skills
• Good working knowledge of MS Office
• Numerate with excellent and accurate keyboard skills
• Able to plan and agree SMART goals with line manager
• Training and qualifications Essential GCSE or equivalent in Maths and English Language   Desirable Training and / or qualification in SQL Evidence of continued professional development ITIL foundation status PRINCE2 foundation status
• GCSE or equivalent in Maths and English Language
• Training and / or qualification in SQL
• Evidence of continued professional development
• ITIL foundation status
• Experience Essential: ·       Experience (>1 year) of digital systems management, configuration and support  ·       Experience (>1 year) of using clinical systems to support the provision of patient care  ·       Experience of clinical systems implementation  ·       Experience of change management  Desirable: ·       Experience (>1 year) of developing training materials for a digital system in a clinical environment ·       Experience (>1 year) of XML, XSL and HTML
• Other Essential:  High degree of emotional resilience to manage the clinical records system of the organisation that supports all teams and all patients.