Clinical Support Worker/Healthcare Assistant

Job overview

We are pleased to offer the opportunity to apply for a Clinical Support Worker/Healthcare Assistant role within the Suffolk Sexual Health Service based at Abbey View Clinic in Bury St Edmunds. We are a friendly team providing Integrated Sexual Health and HIV services in Bury St Edmunds. We are looking for a motivated and compassionate team member to deliver high quality care.

We are proud of the service we deliver and would welcome applicants who enjoy variety in their working life as there are a range of responsibilities within the role.

Main duties of the job

The post combines front of house roles, such as meeting and greeting and client registration. In this role you are the welcoming face of our clinic, ensuring our patients receive non judgmental and inclusive support from the moment they walk through our doors.

Support tasks, such as stock management and clinic set up and close down, alongside supporting with direct patient care.

Direct patient care may involve assisting with clinical procedures, acting as a chaperone and supporting patients. assisting with specimen collection and preparation, utilising phlebotomy skills, developing skill in microscopy, set up and cleaning of equipment and checking clinical areas and equipment in line with Health and Safety and infection prevention policies.

Clinical tasks and delivery of health promotion/ information sessions in various clinical and non-clinical environments.

The post involves the use of the electronic record system, The post holder will be supported by both a first line manager and an allocated clinical supervisor to ensure the provision of adequate training for additional development and appropriate delegated clinical intervention.

The post holder will be required to participate in a rota to cover the Saturday sessions as part of their contracted role, generally this would be on a one Saturday in four basis. We run a spoke clinic in Haverhill on a weekly basis, on occasion you may be required to support at this location.

Detailed job description and main responsibilities

B3 JD attached

• To welcome clients attending the centre and deal with face-to-face enquiries from the public about the range of services available
• To greet service users and visitors in a courteous, friendly and helpful manner
• To assist with the registration of clients using the electronic patient record system and department booking guidance including providing information via the phone and other communication methods
• To set up reception, waiting and clinical areas, maintaining and recording cleanliness standards and contributing to the smooth running of service
• To ensure clinical and public areas are adequately stocked with clinical supplies, stationary and client information and coordinate stock management across all Integrated Sexual Health Clinics where appropriate
• Participate in the smooth coordination of stock management across all Integrated Sexual Health Clinics as instructed
• To take receipt of urine samples and swabs with due regard to infection control and departmental protocols. Carry out the accurate and appropriate labelling, preparation and storage, and arrange transportation of specimens and samples
• To demonstrate knowledge and understanding of safeguarding issues, reporting areas of concerns to a clinician
• To accurately record and amend client information to acceptable data quality standards using the manual systems in place and any new electronic systems as they are introduced
• To accurately record and collate statistical data in the form of client attendance/activity and centre establishment levels
• To ensure that the all operational areas are tidy at all times
• To liaise with clinical and other staff as required to ensure the smooth running of the centre and to understand the importance of team work
• To ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately
• To participate and assist in evaluation and feedback
• To attend team and departmental meetings and actively participate in service improvement
• To assist clients who require an interpreter and to book interpreters when necessary
• To work with Clinical Nurse Manager to establish evidence of development in accordance with competency record and actively engaging with competence reviews and follow-up
• To demonstrate and distribute condoms to clients using C- Card protocol on satisfactory completion of relevant training
• To undertake appropriate training linked to the development of protocol led clinical tasks, for example phlebotomy training and apply to practice when competent
• To participate in health promotion events including targeted outreach and delivery of sexual health awareness workshops in non-clinical environments
• To undertake training in microscopy and apply to practice

IAL DESIRABLE EVIDENCE

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.