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Job overview
Are you looking for an Administrative role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Clinical Support Team Administrator to join the existing team…
We are currently seeking an enthusiastic and motivated Clinical Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich.
We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.
This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
Main duties of the job
DUTIES AND RESPONSIBILITIES
Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi-disciplinary team which may include spreadsheets and reports.
Use electronic systems to input and access information as required by the clinical multi-disciplinary team.
Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
Liaise with clinical team members in relation to urgent referrals or other emergencies.
Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
Take and process minutes for teams (across the Locality).
Communication
Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
Liaise in a professional manner with each member of the team, providing relevant information.
Service Development
Participate in ongoing audits and service development as directed by Line Manager.
Assist the Business Support Manager in relation to developing policies and procedures.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Other
Essential
- Able to work flexibly across a range of different sites/offices
Skills
Essential
- Excellent articulate communication skills.
- Ability to prioritise.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Ability to co-ordinate and prioritise management diaries
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of NHS policy / procedures.
- Knowledge of medical terminology
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
Desirable
- Staff supervision / appraisal process
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
Desirable
- Knowledge of Trust electronic record system
- Shorthand
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Applying for this NHS job
This advert is for Clinical Support Team Administrator with Norfolk and Suffolk NHS Foundation Trust in 80 St Stephens Road. It is listed as a Administrative and IT role. The advertised salary is £25760.00 to £27476.00. The contract type is 6 months (Fixed Term, 6 months.). The application deadline is 18 Aug 2026.
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