Clinical Support Secretary - RAEI

Job overview

We currently have an opportunity for a suitably experienced secretary to join our team of Clinical Support Secretaries within our Medical Secretariat, working with the Fractures team. The available position is for 32 hours per week, based at our Wigan Site, please note, whilst this post is advertised on an temporary basis there is the potential that this post may become permanent in the future.

This interesting & varied role requires the ability to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. You must possess the ability to manage a variety of tasks & prioritise these accordingly whilst working under pressure. Good communication skills and the ability to deal with confidential & sensitive issues in a professional manner are essential.

NHS employees should obtain their manager’s approval for a secondment before applying, as this will be a condition of any offer made. Although the post is currently advertised as a fixed-term position, there is a possibility that it could become permanent in the future without the need for re-advertisement

Main duties of the job

You will be working in a busy environment within the ‘virtual’ Clinical Secretary pool within a small team to designated specialties. You will be providing an efficient audio typing service using our Digital Dictation System, together with our existing Patient Information Systems. You will support our Consultant PAs, ensuring that patient and GP correspondence is typed and dispatched within a timely manner.

To be successful in this role you will need to be qualified to RSA III or equivalent or have a proven experience of audio-typing and providing a secretarial / audio-typing service. You will also need to be able to type accurately at speeds of around 40 – 50 words per minute. Having knowledge of medical terminology and / or an AMSPAR qualification will be a distinct advantage. Previous secretarial experience within a hospital or other medical environment would also be a distinct advantage.

When applying, please refer to the person spec, demonstrating in your application how you meet the criteria, providing examples where possible. Please also indicate all of the specialities that you have experience of typing for, where applicable.

This role is ideal for those wishing to pursue a career as a medical secretary, offering opportunities to gain knowledge and experience across multiple specialties to facilitate progression to a higher level.

Detailed job description and main responsibilities

The main duties of this role are

• Audio typing using the Digital Dictation System, photocopying and the composition of letters.
• Sorting, prioritising, processing and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information.
• Ensuring accurate and up-to-date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, Digital Dictation).
• General office management duties (photocopying, scanning, emailing documentation) as required.
• Assist other Clinical Secretaries with their workload
• Promote the dissemination of quality patient information.
• Provide non-clinical advice and information to patients/clients/relatives
• Knowledge of a full range of secretarial procedures and software programmes (PAS, theatre, EPR, digital dictation) and their application to improve service efficiency and effectiveness.
• Understanding of medical terminology and a willingness to assist colleagues with transcription outputs.
• Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source.
• Assist in new staff induction together with the identification and support of their training requirements.
• Facilitate a supportive learning environment that enables all members of the secretariat team to develop.
• Recognise the effective utilisation of all appropriate development resources and opportunities.
• Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.
• Recognise and accept responsibility for own personal development.
• Supervising administration support and work experience students ensuring an effective office system is maintained.
• Providing cover for the work of absent secretaries, including across sites, when necessary