Clinical Secretary

Job summary

We seek a highly organised, professional Clinical Secretary to support our dedicated hospital team in delivering outstanding patient care.

This is more than an administration role, it is an opportunity to become an essential part of a supportive, patient focused environment where your work truly matters.

About the Role

As a Clinical Secretary, you will provide high quality administrative and clinical support within a fast-paced mental health hospital.

You will ensure patient records, communications, and clinical documentation are managed efficiently, accurately, and confidentially.

Working closely with clinicians, patients, external agencies, and colleagues, you will help ensure smooth daily operations.

Main duties of the job

What We Are Looking for Knowledge, Education, Skills:

Previous experience in medical or clinical administration

Mental health experience (desirable)

AMSPAR Level 3 Diploma in Medical Administration or equivalent

Proficient in Microsoft Office and computer skills

Strong typing and audio-typing skills

Good understanding of medical terminology

Excellent organisational and workload management skills

Outstanding attention to detail

A passion for delivering high standards of service

Professional, empathetic, approachable manner

Team oriented, collaborative attitude

Willing to support, train, and mentor colleagues

Committed to confidentiality, integrity, and professionalism

Experience Required: Ideally from backgrounds such as:

Healthcare or clinical administration

Customer service

Medical reception or ward administration

Mental health services

About us

St Andrews is a charity specialising in complex mental health. Its mission is to help people with complex mental health needs transform their lives.

With its history dating back nearly two centuries, St Andrews today is undergoing significant change to deliver on its mission for years to come.

St Andrews has hospitals in Birmingham and Essex, It delivers inpatient and outpatient services, as well as dedicated care services for adults.

Details

• Date posted: 09 October 2026
• Pay scheme: Other
• Salary: £26,750 a year From £26,750 depending on experience
• Contract: Permanent
• Working pattern: Full-time, Flexible working
• Reference number: B0354-REQ000246
• Job locations: St. Andrews, 70 Dogpool Lane, Stirchley, Birmingham, B30 2XR, United Kingdom

Job responsibilities

Are you an experienced, compassionate administrator seeking a rewarding career in mental health services?

Clinical Secretary

St Andrews Birmingham is a 125 bedded adult mental healthcare facility comprises of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport

• Healthcare or clinical administration
• Customer service
• Medical reception or ward administration
• Mental health services

You will also have:

Experience working collaboratively in teams

Confidence managing shared workloads

Ability to follow procedures while adapting to unexpected situations, especially when supporting patients and external agencies

Communication Skills:

The successful candidate will demonstrate:

Excellent verbal and non-verbal communication

Compassionate and professional interaction with patients and staff

Confidence communicating at all organisational levels

Awareness of communications impact on diverse audiences

Leadership & Team Support:

While not managing others directly, you will:

Support and guide less experienced team members

Promote a positive, collaborative team culture

Share knowledge and best practices

Confidentiality & Responsibility:

You will be responsible for:

Maintaining confidentiality, security, and accuracy of patient records

Ensuring compliance with policies and standards

Handling sensitive information with discretion and integrity