Clinical Receptionist & Booking Clerk -Ophthalmology

Job overview

The post holder will provide administrative/reception service support to facilitate the patient pathway. The post holder will work within the Ophthalmology department reception based at Doncaster Royal Infirmary to provide receptionist cover and a  booking service, and undertaking a range of general admin tasks as and when required.

The post holder will build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP’s) to ensure functions of the role are carried out correctly and within given timescales.

The post holder will ensure accurate data recording using the Patient Administration System (PAS)   to book outpatient events in accordance with clinical instruction and national/local waiting time target dates.

The post holder may be expected to work on a rota basis to ensure appropriate service cover at all times; this may include cross site working and within our  other reception areas

Main duties of the job

• Provide a professional reception role to all patients arriving for outpatient appointments, ensuring demographics are checked and collating any missing data. Providing a professional and courteous service at all time.

Provide an outpatient  booking service, using agreed processes to ensure effective use of clinic capacity in accordance with national/local/clinically instructed waiting times

Liaise as appropriate with clinicians and clinical administration teams to ensure correct recording of patient pathways

Allow early opportunity to escalate capacity issues in accordance with SOP

Ensure appropriate administrative actions for activity outcomes in line with clinical instructions and SOPs; this includes accurate recording of Referral to Treatment (RTT) codes and system discharges

Provide a professional, sensitive and courteous service for appointment and pathway enquiries, acting in line with policy and associated SOPs

To schedule appointments in line with clinical instructions and SOPs, liaising with other members of clinical administration teams such as clinical areas and the booking team where appropriate.

Arrange patient transport and interpreters for outpatient appointments where appropriate.

Respond to appointment queries in a timely manner in line with local agreed methods.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.  Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.