Clinical Operational Lead - Proactive Care Team

Job overview

We are recruiting a passionate and proactive Clinical and Operational Lead for a new Neighbourhood Proactive Care Service in Hertfordshire.

This is an exciting opportunity to play a key role in delivering community-based, person-centred care for residents. The role will focus on holistic assessments, care coordination, addressing health inequalities and delivering on the strategic ambition of a ‘neighbourhood health service’. This role will have both an operational management and patient facing element.

This service will see the shift from reactive care to proactive identification by using risk stratification searches within Primary Care records. Identifying a cohort of patients who would benefit from targeted intervention to improve outcomes, enhance experience and reduce the likelihood of further unplanned admissions. The service will operate alongside other acute and community services, with the ability to step patients up into appropriate services - including the highly successful virtual ward models in South and West Hertfordshire.

This role presents as an excellent opportunity to work in a topical area of service delivery within the NHS right now and will provide the opportunity to gain service development skills.

As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

You will be responsible for operational delivery of the service, leading and managing a multidisciplinary team.

Working closely with a programme manager, you will test new models of care, identifying interventions which make the most difference to this patient cohort, and evaluating the success of the service.

Clinically, you will be from a nursing, physiotherapy, or occupational therapy background and will have appropriate clinical experience to be able to support a cohort of residents with moderate to severe frailty who have had 2 or more unplanned admissions within the last year.

• To act as an expert clinical resource to the neighbourhood, working clinically as required.
• To co-ordinate and maximise capacity within the Proactive Anticipatory Care Service, taking accountability for allocating patient caseloads to clinicians according to need and competence. Allocation should match available resource and the Clinical Operational Lead will be responsible for predicting required resources and ensuring monthly off duties are developed to reflect this demand.
• To analyse and interpret patient, staff, and service needs.
• To develop and foster relationships and collaborative working with other health and social care agencies and providers.
• Ensure referrals into the service are responded to in an appropriate and timely fashion.
• To manage relationships and communications with GP Practices within that neighbourhood and escalate concerns as appropriate.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.