Job overview
Do you want a role that offers job satisfaction and challenges where no two days are the same?
The Mental Health Liaison Service (MHLS) is a Core 24 liaison team that aspires to clinical, teaching and research excellence. We are a dynamic, rapidly developing and evolving service covering all ages over 16 years in a 1254-bed busy general hospital dealing with over 500 referrals per month.
Please note this position is based at the Norfolk and Norwich University Hospital with limited parking opportunity on site but access to free and regular bus travel from named Park & Ride locations. There is opportunity for flexibility around working days and hours with associated pay enhancements.
Main duties of the job
We have an exciting opportunity to join a successful team of administrators considered pivotal in what can be a demanding yet rewarding environment.
The successful candidate will demonstrate enthusiasm and flexibility with an organised, collaborative and priority-based approach to administration delivery. The role will include call handling, inbox management, minute taking, data entry and general administrative support to clinical teams, consultants and team leaders. Candidates will need to demonstrate exceptional interpersonal and customer service skills with a dedication to confidentiality and service user experience.
You will be joining a fast paced and changing environment using a range of clinical systems and Microsoft packages. Previous experience of all Microsoft packages is desirable in the successful candidate. Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.
Detailed job description and main responsibilities
Please note this position is based at the Norfolk and Norwich University Hospital with limited parking opportunity on site but access to free and regular bus travel from named Park & Ride locations. There is opportunity for flexibility around working days and hours with associated pay enhancements.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Skills
Essential
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent
- Ability to co-ordinate and prioritise management diaries
Experience
Essential
- Experience in a full range of secretarial systems gained through practice and skills
Qualifications
Essential
- NVQ 3 in Business Admin or equivalent (or working towards)
- NVQ 2 Customer Services or working towards
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
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Applying for this NHS job
This advert is for Clinical Administrator with Norfolk and Suffolk NHS Foundation Trust in Norwich, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 gross per annum. The contract type is Fixed term: 9 months (enhanced hours for weekend / night working). The application deadline is 23 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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