Search for more NHS jobs in Newcastle
Job overview
As a Clinical Administrator, you will play a vital role in supporting Consultants, Specialist Nurses and the wider multidisciplinary team by providing a comprehensive and efficient administrative service. You will be a key point of contact for patients, relatives and external services, ensuring that clinics and patient pathways run smoothly.
- Interview Date Thursday 13 August 2026
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The post holder will provide a high quality administrative support to the Pain Management clinical team, acting as a primary point of contact for patients and external stakeholders. Responsibilities include managing patient and external enquiries by telephone and email in a professional and sensitive manner; communicating clinic appointments, admissions and other service information; coordinating clinic and theatre bookings. Daily monitoring and responding to email inboxes and voicemail messages; undertaking clinic typing, data entry and maintaining accurate electronic patient records; attending meetings and producing accurate minutes when required; and liaising closely with GP practices, hospital departments and external NHS organisations.
The role involves exercising judgement to appropriately escalate complex or sensitive issues, particularly when dealing with distressed, irate or bereaved patients, and providing cover for the Team Leader and other Clinical Administrator roles across the Department as required. Regular patient contact will include engagement with individuals experiencing long-term or complex pain, anxiety regarding appointments or treatment delays, and relatives who may be distressed or bereaved, requiring a calm, compassionate and professional approach while maintaining service efficiency.
Detailed job description and main responsibilities
- Provide high-quality administrative support to the Pain Management clinical team
- Act as a primary point of contact for patient and external enquiries, handling calls professionally and sensitively
- Communicate appointment details, admissions and clinic information to patients
- Manage clinic and theatre appointment bookings, confirmations and diary management
- Monitor and respond to email inboxes and voicemail messages
- Undertake clinic typing, data entry and maintenance of electronic patient records
- Attend meetings and undertake accurate minute-taking when required
- Liaise with other departments, GP practices and external NHS organisations
- Escalate complex or sensitive issues appropriately, particularly when dealing with distressed, irate or bereaved patients
- Provide cover for the Team Leader and other Clinical Administrator roles across the Department when required
Person specification
Skills & Abilities
Essential
- IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- Advanced keyboard skills including a high standard of word processing skills
- Excellent communication skills
- Ability to work without direct supervision
- Ability to manage time effectively and work on own initiative
- Ability to accurately input, collate and present information
Knowledge & Experience
Essential
- Experience of secretarial/administrative procedures
- Understanding of confidentiality
Desirable
- NHS Administration/Secretarial experience
- Working Knowledge of NHS Systems e.g. eRecord, System One
- Knowledge of medical terminology
Qualifications & Education
Essential
- Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
- Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Medical Secretary roles in Newcastle Upon Tyne
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Clinical Administrator with The Newcastle upon Tyne Hospitals NHS Foundation Trust in Newcastle Upon Tyne, North East and Yorkshire, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 26 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.