Clinical Administration Team Leader

Job overview

The post holder will be joining our Performance & Informatics (P&I) department who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Corporate Performance, Information Systems Development, Clinical Coding, Data Quality, Ward Clerks, Patient Access and Cancer Services.

P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.

The role of the Clinical Administration Team Leader will manage the Ward Clerk Centralised team, processes and developing the service in line with required internal and external standards. To make informed decisions within area of responsibility, ensuring that agreed standards and targets are met in accordance with Departmental, Trust and National standards, policies and procedures. To act as a primary source of advice and guidance. As Clinical Administration Team Leader, you will be competent in all these areas to provide cross-cover, but you will be predominantly responsible for one team.

Please be advised sponsorship is not eligible for this post.

Main duties of the job

• Lead internal service provider meetings, Trust/Divisional/Departmental meetings, assuming responsibility for administration issues
• Responsibility for departmental performance including participation in the setting of objectives and standards.
• Representing the department in appropriate forums.
• Continuous review/updating of ward clerk administration policies and procedures and supporting documentation and or systems.
• Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust.
• Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems
• Acting as first point of call for any Ward Clerk escalations, issues and risks raised by the team.

Detailed job description and main responsibilities

• To deputise on behalf of the Operations & Performance Manager supporting the effective daily operation of the department where appropriate
• Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation.
• Provide team leader cross-cover across Clinical Administration teams when required.
• Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required.
• Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews.
• Provision of an effective communication system both within the team and to internal and external agencies.
• Providing and improving services in line with Trust objectives and nationally agreed initiatives
• Motivating and persuading staff regarding changes to procedures and current practice
• Monitoring and providing reports to Senior Team in line with KPIs
• Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies and procedures, instigating any immediate action required for reasons of health, safety and security.

For further details of the role please see the attached job description.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.