Clinic Coordinator

Job overview

The role of Clinic Coordinator is to plan, build, manage and review the digital clinic schedule in Microsoft Excel, to ensure maximum efficiency of the clinical service. The post holder will work within University Hospitals Bristol and be responsible for organising a number of outpatient sexual health clinics across BNSSG. The role will also include the receipt and processing of referrals in accordance with the Patient Access Policy (PAP).  The role is responsible for setting high standards of patient care by enacting the Trust’s values at all times.

Main duties of the job

Communication:

A1. To support the triaging of referrals by liaising with key clinical staff

A2. Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders

A3. To act as a point of contact for queries from clinical and non-clinical staff

A4. Liaise with clinical and non-clinical teams across the Trust via telephone and email

A5. Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

A6. Communicate changes to clinics and appointments to patients as instructed, often at short notice

Organising and Planning:

C1. Work with members of the clinical team to manage the clinical rota

C2. To manage and monitor all outstanding appointment requests through the local electronic patient record (EPR) and escalate any issues immediately to your manager

C3. Ensure clinic lists are effectively used in discussion with the appropriate clinician and manager

C4. Attend appropriate meetings as required by the role’s line manager

C5. To build the weekly clinic rota to ensure appropriate staffing levels, skill mix and room availability

C6. Maintain clinic schedule templates, including cancellation of clinics and alteration of appointment slots as and when required under supervision of line management

C7. Ensure that all staff leave is accounted for within clinic scheduling

C8. Continuously review and improve relevant processes and workflow

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.