Clinic Administrator

Job overview

We are looking for a motivated and organised Clinic Administrator to join our Operational Support team. This is a vital role at the heart of our outpatient services, ensuring clinics run smoothly and that high standards of data quality and customer service are maintained.

Working as part of a supportive and experienced team, you will play a key role in clinic diary management, coordinating clinic templates, supporting cancellations and re‑booking activity, and ensuring patients receive timely, clear communication about their appointments.

You will also be required to provide flexible support across a range of administrative tasks within the department, including cross‑cover for colleagues during periods of absence, to ensure continuity of services and maintain safe, effective patient care at all times.

This role is well suited to someone who enjoys working in a fast‑paced environment, is confident using digital systems, and takes pride in delivering a high‑quality service that makes a real difference to patient care.

The post is office based in our Outpatient Assessment Centre, Southwalks house, Dorchester, Dorset

Main duties of the job

The post holders main duties include;

Managing outpatient clinic diaries using the Patient Administration System (PAS)

Creating, modifying and cancelling clinics in line with agreed guidelines

Re‑booking and rescheduling patients while maintaining access standards and targets

Liaising confidently with operational teams, managers, and clinical staff

Maintaining accurate patient data

Handling patient and staff enquiries with professionalism, empathy and discretion

Providing cross‑cover and support to colleagues during annual leave, sickness or periods of high demand

Undertaking additional duties commensurate with the role to support the effective running of the department.

We are looking for someone who is organised, calm under pressure, and committed to delivering excellent service.

Detailed job description and main responsibilities

In addition to the required skills and experience, you will demonstrate:

• A flexible, collaborative and proactive approach to supporting team and departmental priorities
• A commitment to working in line with Trust policies, procedures and operational standards
• A clear understanding of the importance of patient safety, confidentiality and data quality
• A strong commitment to upholding the Trust’s values and behaviours in all aspects of your work