Job summary
A Customer service function which is open 365 days a year, acting as the first point of contact for all self-paying clients looking to take their initial first steps into Treatment, and NHS professionals in supporting emergency bed placements, throughout our national network of Hospitals. We are a non- clinical function who provide available options for them to make informed choices on the best treatment pathways
Location of the role:
Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
Main duties of the job
Inbound call centre, providing a customer centric experience. We are dedicated to providing prospective clients with the range of treatment options available, and assisting them take their first steps into the most suitable pathway
Duties include but are not limited to:
- Answering inbound client calls surrounding initial treatment enquiries
- Answering client emails surrounding initial treatment enquiries
- Accurate logging of client data into internal systems, and in line with GDPR guidelines
- Liaising with internal and external stakeholders in helping clients access treatment
- Ability to recognise vulnerability and following safeguarding protocols when necessary
- Tailoring available services in line with client needs
- Arranging funding for NHS services
About us
Priory is the UKs leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people.
We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.
For agency enquiries and applications, please view our legal statement here.
All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.
Details
- Date posted: 16 June 2026
- Pay scheme: Other
- Salary: £26,227 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 506226
- Job locations: Admiralty House, Teesdale Business Park, 9 Fudan Way, Stockton-on-Tees, County Durham, TS17 6EN, United Kingdom
Job responsibilities
A Customer service function which is open 365 days a year, acting as the first point of contact for all self-paying clients looking to take their initial first steps into Treatment, and NHS professionals in supporting emergency bed placements, throughout our national network of Hospitals. We are a non- clinical function who provide available options for them to make informed choices on the best treatment pathways
Location of the role:
Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
Person specification
Skills Knowledge & Expertise
Essential
- Ability to work to call KPIs and internal quality standards
- Someone with excellent verbal and written communication skills
- Someone with the ability to lone work, and also work as part of a team
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy
- Ability to work a varied shift pattern including weekends, evenings and nights
- Good knowledge of Mental health conditions and services is desirable
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Applying for this NHS job
This advert is for Client Referral Co-ordinator with Priory Healthcare in Manchester, North West, United Kingdom. It is listed as a Administrative and IT role. The advertised salary is £26,227 a year. The contract type is Permanent. The application deadline is 23 Jun 2026.
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