Job overview
The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;
- Maintain records both manually and on computerised systems.
- Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.
- Deliver a client focussed service promoting good customer service and effective working relationships.
- Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.
- Provide clerical and administrative support during colleagues’ absences due to annual leave and sickness.
Main duties of the job
To provide general administrative and typing support to the Medical Secretary and Medical staff as well as their teams, which will include typing, filing, photocopying, faxing and e-mailing. Dealing with day to day queries within the department in an appropriate and sensitive manner via the telephone or face to face. To type written/audio outpatient clinic letters, domiciliary letters, reports, memorandums, references etc. as required by the Medical Secretary and medical teams. Therefore the post holder will be required to have advanced keyboard skills. To organise and ensure all investigations and results are appropriately managed, filed in case notes and copied to GP’s and patients (where necessary) in a timely manner. To receive and respond to telephone enquiries from patients and relevant staff groups and to resolve day to day issues as necessary. Ensure relevant details are recorded and messages passed to the appropriate staff members in a timely manner. To provide advice to patients etc. on clinic appointments via the telephone or face to face.
Detailed job description and main responsibilities
For further details of main responsibilities, please see attached job description and person Specifications
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Applicant requirements
Welsh language skills are desirable
Person specification
Experience
Essential
- Experience of working in an administrative/office environment.
Qualifications
Essential
- 5 GCSEs or equivalent, Grade C or above
- Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
- RSA Typing stage II / NVQ 2 or equivalent qualification
- Excellent verbal and written communication skills
Desirable
- ECDL or equivalent experience or qualification
Essential Aptitude and abilities
Essential
- Can demonstrate SBU values Excellent verbal and written communication skills. Ability to work to meet deadlines. Ability to prioritise. Ability to use Microsoft Office e.g. word/excel and virtual
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Applying for this NHS job
This advert is for Clerk Typist with Swansea Bay University Health Board in Morriston Hospital. It is listed as a Administrative and IT role. The advertised salary is £26,300 pro rata. The contract type is Permanent. The application deadline is 03 Sep 2026.
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