Clerical Officer/Receptionist

Job overview

The Outpatients team at Royal  Bolton Hospital NHS Foundation Trust has an opportunity for 4 enthusiastic, motivated and flexible individuals looking for a challenge in a post that is both interesting and varied. The service is covered between 8-6pm Monday-Friday with occasional Saturday requirement when needed.

You will be responsible primarily for providing reception service and a cross cover to Health Records, whilst additionally completing all associated administration tasks to ensure our patients receive an excellent first impression, you will ensure all necessary data is recorded and revenue generated.

Duties will include storage and retrieval of case notes, case note prep for clinics, dealing with enquiries, arriving, departing and registering patients, booking and confirming appointments using LE2.2, coding and completing outcomes, customer service and other general clerical duties. The post holder will be expected to be involved in the implementation of new working practices.

You will be expected to have excellent communication and interpersonal skills and the desire to work in a patient focussed environment. You will also need to have good IT and organisational skills, with the ability to deal sensitively and confidently with people both face to face and over the telephone, as well as work effectively as part of a team. The ability to work under pressure and meet deadlines is essential.

Main duties of the job

Ensure casenotes are available and ready for clinic. Any missing casenotes to be located and prepared for attendance.

• Case-notes may need to be retrieved from within the department.
• patients to be greeted in accordance with Customer Service protocol and arrival time entered  onto LE2.2/Other Trust systems, ensuring sensitivity is applied
• Any special needs/translation to be accommodated
• Direct patient to correct waiting area
• Enter time patient leaves clinic, RTT status and clinic outcome e.g. discharged, further appointment
• Complete all coding for Treatment clinics
• Follow Trust DNA Policy in respect of any patient failing to attend clinic, ensuring standard letters are sent where appropriate and that the information in entered on LE2.2/other systems
• Receive and respond to booking requests in a sensitive manner for patients who are undergoing palliative care
• arrange face to face follow up appointments at request of clinic staff taking care to record specific instructions
• Make appointment bookings/cancellations and alterations in line with booking protocols on LE2.2 and other Trust systems including actionaing all elements of the booking tab. Inform patients of any appointments/changes ensuring appointments are agreed with the patient over the telephone.

Detailed job description and main responsibilities

Please read the attached Job Description and Person Specification.

• Ensure casenotes are available and ready for clinic. Any missing casenotes to be located and prepared for attendance.
• Casenotes may need to be retrieved from within the department.
• patients to be greeted in accordance with Customer Service protocol an d arrival time entered  onto LE2.2/Other Trust systems, ensuring sensitivity is applied
• Any special needs/translation to be accommodated
• Direct patient to correct waiting area
• Enter time patient leaves clinic, RTT status and clinic outcome e.g. discharged, further appointment
• Complete all coding for Treatment clinics
• Follow Trust DNA Policy in respect of any patient failing to attend clinic, ensuring standard letters are sent where appropriate and that the information in entered on LE2.2/other systems
• Receive and respond to booking requests ina sensitive manner for patients who are undergoing palliative care
• arrange face to face follow up appointments at request of clinic staff taking care to record specific instructions
• Make appointment bookings/cancellations and alterations in line with booking protocols on LE2.2 and other Trust systems including actionaing all elements of the booking tab. Inform patients of any appointments/changes ensuring appointments are agreed with the patient over the telephone.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)