Clerical Officer

Job overview

This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.

We are looking for  enthusiastic, motivated and reliable staff to join our very busy team.  You will be required to provide administrative support within the main Emergency Department, and  Urgent Treatmnet centre.  Excellent inter-personal and organisational skills are essential as you will be first point of contact for patients, staff and visitors.

• Interview Date: 4 June 2026
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Duties include patient registration via the units electronic systems, admission of patients via hospital system filing, photocopying, telephone enquiries, making of clinic appointments, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff.

Applicants must be able to demonstrate excellent communication, organisational and processing skills.  You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload.  You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous.  Knowledge of e-Record  and System o ne would be desirable.  Full training will be given.

Detailed job description and main responsibilities

• To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
• To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquires promptly.
• To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
• To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
• To ensure that data input is amended as necessary to comply with departmental target requirements.