Clerical officer

Job overview

We are looking for a motivated and well organised administrator with excellent communication, interpersonal, IT and organisational skills.

The successful candidate will be required to provide efficient, effective and comprehensive administrative support to the team Leads and clinical staff within the Community Nursing Services.

You will be professional, motivated, reliable, have a flexible approach to work and have the ability to work both independently and as a part of a team.

You must be willing to travel within the working day throughout the borough.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS. *Previous Applicants need not apply*

Main duties of the job

To provide efficient, effective and comprehensive secretarial and administrative support to an assigned team of clinical staff in a clinical environment. To maintain Walsall Healthcare NHS Trust Standards in all aspects of the job.

Detailed job description and main responsibilities

• Communicate effectively and maintain good working relationships with non- clinical and clinical colleagues and all other members of the multi-disciplinary team i.e., GPs, Social Care and Independent Sector to provide a co-ordinated and efficient patient focused service.
• Receive and provide information that may require tact or persuasive skills to inform and support work colleagues, clinicians, other departments, patients and clients as appropriate to the job.
• Request necessary items, information or services from other departments.
• Act as central point for all routine non-clinical enquiries, messages and communications (verbal and written).
• Exercise good judgement, tact and discretion when dealing with patient enquiries by providing a basic analysis of needs and providing non-clinical advice to patients and relatives/carers about admissions and appointments as authorised by the clinical team and team leaders.
• Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.
• To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.
• Provide clerical support as required and/or as assigned.
• Support front facing reception areas to receive (meet and greet) patients, relatives, carers, members of the general public, clinical and non clinical staff.
• Comments and contributes to local administrative and secretarial policies and procedures.
• Handle complaints in a tactful and courteous manner, in line with organisational policies and procedures.
• Be responsible for ensuring confidentiality is maintained at all times in accordance with the Data Protection Act and organisation’s policies and procedures.