Clerical Officer

Job summary

This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Ophthalmology is one of the Trusts largest services, offering a diverse range of sub-specialties and processes. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment. Key responsibilities will include, but are not limited to: Responding to patient queries via telephone in a professional and compassionate manner Supporting the daily cashing up of clinic activity Booking patient appointments in line with Trust guidelines Maintaining strict adherence to Information Governance policies Providing general administrative support to ensure the smooth running of the service

Main duties of the job

This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Ophthalmology is one of the Trusts largest services, offering a diverse range of sub-specialties and processes. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment. Key responsibilities will include, but are not limited to: Responding to patient queries via telephone in a professional and compassionate manner Supporting the daily cashing up of clinic activity Booking patient appointments in line with Trust guidelines Maintaining strict adherence to Information Governance policies Providing general administrative support to ensure the smooth running of the service

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Details

• Date posted: 11 June 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 001264
• Job locations: St James’s University Hospital, Leeds, West Yorkshire, LS9 7TF, United Kingdom

Job responsibilities

For questions about this job, contact:

Anna Kopacka Assistant PSC anna.kopacka@nhs.net

Job Summary

This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Ophthalmology is one of the Trusts largest services, offering a diverse range of sub-specialties and processes. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust.

A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.

Key responsibilities will include, but are not limited to:

Responding to patient queries via telephone in a professional and compassionate manner

Supporting the daily cashing up of clinic activity

Booking patient appointments in line with Trust guidelines

Maintaining strict adherence to Information Governance policies

Providing general administrative support to ensure the smooth running of the service

Why you should join our Team

Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the

smooth delivery of Ophthalmology services.

Key duties include receiving and accurately inputting referrals, managing emails from clinicians and service users, validating waiting lists, undertaking clinical coding, and supporting the cashing up of clinics. You will regularly encounter situations that require effective problem-solving and time management; however, guidance and support will always be available to help you succeed.

General administrative responsibilities will also involve communicating with patients both over the phone and face to face. This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care.

What you will bring to the role

To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments

The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.

To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust department

INCLUDE THE NEXT SENTENCE AT THE END OF THIS SECTION.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred Collaborative Fair Accountable Empowered

All our actions and endeavours will be guided and evaluated through these values

We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.