Clerical Officer

Job overview

Working Full Time: 37.5 hours per week

We are seeking a dedicated, highly motivated, and computer-literate individual to join the Administration Team within the Radiology Department at The Countess of Chester Hospital.

Applications are welcomed from experienced administrators who are confident working independently, demonstrate a strong work ethic, and possess excellent organisational, problem-solving, and communication skills. A flexible and proactive approach is essential.

The primary purpose of this role is to provide administrative support to the Radiology Department at The Countess of Chester Hospital. However, flexibility is required to support the wider service as needed, including assisting colleagues during periods of increased demand and providing emergency cover across the department, including at Ellesmere Port Hospital.

You will be joining a friendly, supportive, and hardworking team that is committed to delivering a high-quality service, and we look forward to welcoming the successful candidate.

Main duties of the job

• Undertake a comprehensive range of reception and administrative duties, ensuring the smooth and efficient operation of the department.
• Manage, schedule, and amend patient appointments in line with clinical guidance, Trust Access Policy requirements, and Patient Pathway standards, maintaining accuracy and attention to detail at all times.
• Demonstrate excellent communication and interpersonal skills when liaising with patients, consultants, clinicians, and colleagues across the Trust, providing a professional and courteous service.
• Utilise a working knowledge of general office procedures and Microsoft Office applications to support daily administrative functions. Full training will be provided in the use of Cerner and Medisec systems, while knowledge of medical terminology would be advantageous.
• Work collaboratively as part of a flexible and supportive team, assisting with periods of increased demand and providing cover where required to ensure the effective delivery of departmental services.

Detailed job description and main responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.​

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.​