Clerical Officer

Job overview

• We are looking for motivated and suitably experienced Clerical Administrators / Receptionists to join our Radiology team and help deliver a high‑quality, patient‑focused service.
• As part of the Radiology Clerical Team, the postholder will liaise with patients, clinicians and a range of services across the Trust to ensure the smooth and efficient running of the department.
• The role requires excellent communication skills, strong attention to detail and the ability to work effectively in a busy, fast‑paced environment.
• Key responsibilities include providing reception cover, operating the Radiology call centre, and scheduling imaging appointments. These duties are essential to supporting timely patient pathways and maintaining a responsive and effective service.

Main duties of the job

• Prioritise and manage workload independently, ensuring service delivery is maintained in line with departmental and specialist requirements. Use relevant IT systems effectively to support the completion of tasks.
• Handle telephone and face‑to‑face enquiries from patients, relatives, carers, clinicians and other staff groups. Provide accurate information, direct queries appropriately and prioritise issues to support an efficient and effective service.
• Maintain accurate patient information on electronic systems, ensuring records are up to date, clearly documented and accessible. This supports effective communication and coordination across the Radiology department.
• Work collaboratively with management to contribute to continuous improvement of Administrative and Clerical processes, supporting service development and the delivery of a high‑quality patient experience.

Detailed job description and main responsibilities

*** Please refer to the attached supporting document for the full Job Description and Person Specification, which provide detailed information about the role and the requirements. ***