Job summary
You will be a front facing member of our community admin team and as such will be the initial point of contact for patients and visitors at Bath Street Clinic. You will also be asked to cover at other community clinic sites across our Warrington area.
Main duties of the job
To provide administrative and clerical support to the community clinics and associated health professionals.
To provide a customer focused service to the users of the clinics.
To provide relief cover at other locations as requested.
To undertake fire warden duties as required.
About us
Flexible working will be considered for all roles.
North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.
Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).
They underpin everything we do and everything we aspire to be as an organisation.
Our mission
We will be exceptional for our patients, our communities and each other
Our vision
We will be a great organisation providing excellent healthcare and opportunities to work and learn
Our values
- Kind: We are caring, supportive and respectful to everyone
- Open: We are honest, transparent and open to new ways of working
- Fair: We listen, value our differences and are inclusive to all
- One team: We work well together and with our communities
Details
- Date posted: 17 July 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: C9835-COR26-078
- Job locations: Great Sankey Hub, Lingley Green Avenue, Great Sankey, Warrington, Cheshire, WA5 3AA, United Kingdom, Bath Street Health & Wellbeing Centre, Legh Street, Warrington, Cheshire, WA1 1DG, United Kingdom
Job responsibilities
- To provide administrative and clerical support to the community clinics and associated health professionals;
- To provide a customer focused service to the users of the clinics;
- To provide relief cover at other locations as requested.
Duties and Responsibilities:
- To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed.
- To carry out general reception duties where required maintaining a neat and tidy reception environment;
- The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner;
- To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys;
- To deal with all internal/external mail and redistribution to relevant department;
- To sell items as required. (i.e. dressings, theraband, vitamins, prescriptions, etc)
- To accept deliveries and ensure these are dealt with promptly;
- To ensure vaccine deliveries are stored in accordance with the Immunisation policy where appropriate;
- To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy;
- To provide relief cover at other locations as required by Management to include the assistance with the School Health Immunisation Programme;
- To copy type/audio type medical reports and general correspondence as required;
- To report any faults, defects or building defects to the CAFM Helpdesk;
- To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system;
- To book clinic and meeting rooms within the premises and keep room availability updated as appropriate;
- To update and maintain clinical diaries as requested;
- To undertake delegated duties commensurate with the banding;
- Where required with the Service to assist in the collation of records packs as directed;
- To attend local service meetings as and when directed by Line Manager;
Please see attached Full Job Description and Person Specification.
Person specification
Location
Essential
- Please state on your application form, your preference of base for this post.
- i.e. Either Bath Street Health & Wellbeing Centre or Great Sankey Hub.
Experience
Essential
- Experience of working within a customer facing environment.
Desirable
- Experience of working in a clinic/ office environment.
Relationships
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Right to Work
Essential
- Do you currently have the unrestricted right to work in the UK?
- If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
- Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification/ or a standard level of education
- RSA Level II in typing / equivalent qualification/experience
- ECDL or equivalent./IT knowledge
Desirable
- Audio typing qualification.
- NVQ 2 in Business Administration or Customer Care
Skills and Knowledge
Essential
- Experience of Microsoft Word and other Microsoft packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Keyboard skills.
Desirable
- Experience of dealing with sensitive information.
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively, both verbally and written, with people at all levels.
- Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
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Applying for this NHS job
This advert is for Clerical Officer with Bridgewater Community Healthcare NHS Foundation Trust in Warrington, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 a year. The contract type is Permanent. The application deadline is 26 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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