Clerical Officer/ Waiting List Clerk - Endoscopy

Job overview

An exciting opportunity has arisen on the Endoscopy Unit for the position of 1 x Clerical Officer Administrative Support/Waiting list Clerk.

The successful candidate will need to provide and maintain an efficient and effective administrative service in line with local policies and procedures.

To manage and monitor Endoscopy waiting lists to ensure that tests and procedures are carried out within the specified Government targets and agreed protocols.

**Please note this vacancy will close once sufficient applications have been received**.

Main duties of the job

General and Administrative duties will include:

• Maintain an efficient and effective administrative service
• Routine duties include: answering telephone enquiries, updating the computer database.
• Checking the waiting lists on a daily basis, and checking any new referrals that may come through and adding them on to the IPM lists.
• Booking appointments
• Sending out patients appointment letters.
• Maintain professional standards in appearance, behaviour and punctuality.
• Excellent IT skills.

Detailed job description and main responsibilities

To provide and maintain an efficient and effective administrative service.

Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation.

Dealing effectively with mail, redirecting where necessary. Prioritise and organise own workload daily.

Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible.

Undertake reception duties, greeting and registering patients and answering the telephone.

Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality.

Assist in training and supervision of new members of staff, whilst carrying out one’s own duties.