Clerical Officer / Typist

Job overview

Join our friendly and dedicated Cley Ward team as a Ward Clerical Officer, playing a vital role at the heart of patient care.

As a Ward Clerk, you are often the first point of contact for patients, relatives and colleagues and provide essential clerical and administrative support to help the clinical team deliver safe, high quality and compassionate care.

You will be part of a supportive multidisciplinary team including nurses, doctors, allied health professionals and support staff who work closely together with a shared commitment to excellent care.

Our ward has a positive and respectful atmosphere where teamwork, kindness and professionalism are valued, and everyone’s contribution is recognised.

Main duties of the job

We encourage learning, provide on the job training and offer ongoing support to help you develop your skills and career within the NHS. This role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in being organised, accurate and approachable.

You will need good communication skills, a calm and professional manner, and the ability to multitask while maintaining confidentiality and attention to detail.

Above all, we are looking for someone who demonstrates our PRIDE values every day: being People Focused, showing Respect, working with Integrity, demonstrating Dedication, and striving for Excellence.

In return, we offer a welcoming and inclusive team environment, opportunities to gain valuable NHS experience, and access to NHS staff benefits including pension, annual leave, training and wellbeing support.

Detailed job description and main responsibilities

The Ward Clerical Officer provides a comprehensive clerical and administrative service to support the effective running of the ward and the delivery of high quality patient care. You will act as a key point of contact for patients, relatives and staff, ensuring enquiries are handled professionally, confidentially and efficiently.

Key duties include maintaining accurate patient records, managing admissions, discharges and transfers, updating electronic systems, arranging appointments and transport, answering telephone queries, welcoming visitors and supporting the multidisciplinary team with day to day administrative tasks. You will prioritise workloads, ensure information is communicated clearly, and contribute to a positive patient experience.

This role requires strong organisational skills, attention to detail, good IT and communication skills, and the ability to remain calm, professional and adaptable in a busy environment. You must enjoy working as part of a team, maintain confidentiality at all times, and demonstrate a patient focused and compassionate approach.