Job overview
An exciting opportunity has arisen to become part of a team as a Clerical Officer / Receptionist in the charming Community Hospital based in the town of Chirk.
The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting / calling the Hospital, as well as colleagues and all service users.
The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible. A daily rotation of front desk and back office duties gives variation to the role and therefore superb communications and ample computer literacy skills are valuable.
In addition, flexibility is essential, as the post holder may at times be required to work within different departments/sites across the Flintshire & Wrexham areas to meet the demands of the service.
Welsh language Skills are essential for this post.
Main duties of the job
The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.
The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.
A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.
The ability to speak Welsh is essential for this post.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Skills
Essential
- Ability to input information onto a computer system with accuracy
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues ‘on the spot’ using own judgement
- Ability to multitask in a busy office environment
Knowledge
Essential
- An understanding of confidentiality involved with post
- Knowledge of a range of work procedures and practices
Experience
Essential
- Experience of using a computer system (e.g. GP clinical IT system)
- Previous experience of working in a reception/office environment
- Experience of working with the general public
Qualifications
Essential
- GCSE grade C or above (or equivalent) in English language or equivalent level of experience
- IT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable
- ECDL
- NVQ Level 1 or equivalent in customer service
Personal Qualities
Essential
- Well motivated
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Ability to determine own work load priorities
- Flexible approach to work
- Welsh is essential
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Applying for this NHS job
This advert is for Clerical Officer / Receptionist with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,300 per annum pro rata. The contract type is Permanent. The application deadline is 30 Jul 2026.
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