Job overview
We are looking for enthusiastic and organised Clerical Officers to join our busy Radiology Department at Colchester Hospital.
We are looking for:
- Fixed term/Secondment, full time 37.5 hours per week until 27th July 2027 to be worked Monday – Friday 08:00 – 16:00 subject to change or flex upon needs of the service.
- Fixed term/Secondment for 6 months, part time, 22.5 hours per week to be worked flexibility during the working week of Monday - Friday between the hours of 08:00 - 16:00 subject to change or flex upon needs of the service. How the hours can be worked can be discussed before or at interview.
In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.
As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.
Main duties of the job
You will be working as part of a team of staff who:
- To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
- To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
- To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
- To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
- To escalate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
- Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential
- Previous experience in an office environment
- Proven experience working on a reception, booking appointments, waiting list targets.
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Experience of working with the general public
Desirable
- Previous experience of working in NHS, Radiology or healthcare environment.
- Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics
Qualifications
Essential
- GCSE grade 4/C or equivalent in English and Maths
Desirable
- NVQ2 in Customer Care
- ECDL or equivalent
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Applying for this NHS job
This advert is for Clerical Officer - Radiology with East Suffolk and North Essex NHS Foundation Trust in Colchester, East of England, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum pro rata. The contract type is 12 months (Fixed term/secondment for one year and one 6 months). The application deadline is 19 Jul 2026.
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