Clerical Officer - Outpatients

Job overview

• By assisting the secretarial team within the Divisions, the post holder will support effective clinical care by providing an efficient clerical and administrative service to patients, medical and nursing staff.
• You will be allocated to work as part of a team of Medical Secretaries and Support Medical Secretaries to provide comprehensive clerical support to the team.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

• Assist in the preparation of case notes for community clinics, accessing different systems to ensure patient details are correct on the relevant systems. Booking appointments onto Patient Administration Systems retrospectively and completing clinic outcomes.
• Collection and delivery of case notes / prescriptions from outpatient clinics, secretaries, and other departments, as required.
• In conjunction with the Medical Secretary Manager, maintain appropriate stationery supplies and re-order using electronic systems as directed by either the Medical Secretaries or Medical Secretary Manager.
• Adhere to all relevant policies, procedures, and work instructions.
• Co-operate in the introduction of 'new technology' as it may apply.
• Make economical use of supplies.
• To assist where appropriate in the provision of cover for other colleagues during absences.
• Assist in the orientation of new members of staff by demonstrating own duties.

Detailed job description and main responsibilities

• Access the computerised Patient Administration System (CareFlow) for relevant patient details, updating patient details as necessary.
• Retrieval of patient health records from other departments and the Medical Records Library, where applicable using the Trust’s electronic request system
• Retrieve radiology and pathology results from core clinical systems.
• To ensure confidentiality and safe custody of patient case notes, filing all relevant