Clerical Officer- Head & Neck

Job overview

An exciting opportunity has arisen to join our friendly and dynamic Administration and Reception team at the Head & Neck department at York Teaching Hospital.

In this role you will be the first point of contact for our service users and the successful applicant should be able to demonstrate effective communication skills and empathy. Experience of working in a healthcare setting and some reception knowledge would be desirable. Previous experience in an Outpatients setting would also be advantageous.

Please read the Job Description and Person Specification attached to this vacancy for more information about the role.

In return we can offer you:

• A supportive & friendly working environment
• Active encouragement to learn and develop within your role
• Dedicated career pathways and great opportunities for continuing professional development
• Commitment to, and support for, your wellbeing
• NHS discount and salary sacrifice schemes

We look forward to receiving your application!

Main duties of the job

The successful candidate will provide a range of basic Clerical support, including:

• Meeting with patients on reception, and helping with appointments and queries
• Use the e-referral software to process new patient referrals in the required time frame
• Monitor all the departmental email inboxes.
• Receive general enquiries, which could be as the first point of contact including, patients, visitors, staff and others.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.