Job overview
An exciting opportunity has arisen for a dynamic individual with previous clerical experience in a healthcare environment to join our team.
The post holder to be embedded within a community stroke team which deliver MDT care for the stroke patients of Walsall.
Effective clerical support is essential to the team to be able to deliver,high quality patient care.
Main duties of the job
- To provide efficient, effective and comprehensive administrative support to the team leader and the Walsall community stroke team as a whole to enable the team to work at their most effective. To maintain Walsall Healthcare NHS Trust values in all aspects of the job. .
Detailed job description and main responsibilities
- Act as central point for all routine non-clinical enquiries, messages and communications (verbal and written)
- Provide clerical support as required and/or as assigned.
- Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.
- To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.
- Handle, maintain and track departmental files and/or patient records accurately, confidentially and sensitively according to approved organisational and governance standards.
- Process detail relating to patients and staff promptly and accurately and in an organised manner.
- Entering appointment details or other job related data into computer as required
- Arrange meetings and attend meetings if requested to take and produce accurate minutes of the meeting, circulation of supporting papers adhering to set timescales.
- Work on own initiative by planning own workload and/or tasks arranging own diary to resolve conflicting appointments to ensure needs of the service are met
- Requesting stationary and other consumables relevant to local base using e-procurement system and/or non stock in line with financial standing regulations and maintain adequate stock levels, receiving deliveries ensuring that they are checked, logged and forwarded to the appropriate staff member.
- Requesting stationary and other consumables relevant to local base using e-procurement system and/or non stock in line with financial standing regulations and maintain adequate stock levels, receiving deliveries ensuring that they are checked, logged and forwarded to the appropriate staff member.
- Reporting of faults i.e. general maintenance issues
Person specification
Other
Essential
- • Able to liaise with staff at all levels
- • Adhere to Trust policy and procedures
- • Confidentiality and discretions
- • Understand the visions and values of Walsall Healthcare NHS Trust
Experience
Essential
- • Experience in office and administration procedures
- • Ability to demonstrate confidentiality
- • Experience of working in a health care office environment
Flexibility
Essential
- • Willingness to be flexible and be part of a team
Qualifications
Essential
- • GCSE Maths and English
- • NVQ Level 3 or Equivalent
- • RSA Typing level 3 or equivalent
Key Competencies
Essential
- • Information and Knowledge – Able to contribute to the processing, modification, structure, maintenance, presentation and monitoring of data and information with a team or as assigned.
- • Service Improvement:- able to contribute to the improvement of service, making recommendations and applying suggestions as agreed within the team
Skills and Aptitudes
Essential
- • Communication – able to communicate with a range of people on a range of matters, some of which may concern difficult matters or difficult situations with support
- • Personal and People Development: able to develop own skills and knowledge and contribute to the development of others.
- • Health, Safety and Security:- able to monitor and maintain health, safety and security of self and others.
- • Quality:- able to maintain quality in own work, encourage others to do so and contribute to improving quality
- • Equality and Diversity:- able to support and promote equality and value diversity
- • Ability to work under pressure and to tight deadlines
- • Good Communication skills
- • Good Team skills
- • Good Organisational Skills
- • Knowledge of Medical Terminology
- • Knowledge of Microsoft Office packages
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Medical Secretary roles in Walsall
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Clerical officer for Walsall community stroke/ ESD team with Walsall Healthcare NHS Trust in Walsall, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 N/A. The contract type is Permanent. The application deadline is 22 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.