Clerical Officer - Emergency Department

Job overview

Permanent | Part-time (25hrs) - Mon-Fri 6pm - 11pm - Term-Time Only

Interview date: Wednesday 22nd July 2026

We're looking for someone to join our reception and clerical team, where you’ll help ensure the smooth running of our GP in ED Service within a busy Emergency Department. You’ll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We’re looking for someone with a caring attitude, quick thinking, and a desire to help.

About You:

• Educated to GCSE level or have equivalent experience.
• Previous experience in a public-facing role with general office responsibilities.
• Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
• A team player with a desire to contribute to the care and support of others.

We’d love to hear from you if you’re passionate about making a difference in the Emergency Department!

Main duties of the job

Reporting to the Operational Support Manager, your responsibilities will include:

• Support the admin & clerical tasks to ensure the smooth running of the GP in ED service which runs Monday - Friday 6pm - 11pm, Term-Time Only
• Provide a welcoming reception service for patients and visitors.
• Register patients and ensure accurate data entry onto NHS software/Systems.
• Direct patients to appropriate areas and answer questions with excellent customer service.
• Maintain strict confidentiality and uphold professionalism in challenging situations.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Please note:  We do not offer visa sponsorship for part-time roles.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.

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