Clerical Officer - Breast Imaging Department

Job overview

An exciting opportunity has become available for a Clerical Officer to join the Breast Imaging team here at the Norfolk and Norwich University Hospital (NNUH). The Breast Imaging department is split over two sites with the breast cancer symptomatic pathway based at NNUH and the Breast Screening department based at the Norwich Community Hospital (NCH).

We are a progressive department that aims to always be at the forefront of breast imaging developments. The unit embraces the four-tier structure with Assistant Practitioners, Specialist Radiographers, Advanced Practitioners and Consultant Radiographers all being valuable members of our team.

The Breast Imaging Clerical Officer provides essential administrative support to the Breast Screening and Symptomatic Breast Imaging services. The role ensures accurate and timely coordination of patient appointments, management of call/recall processes, tracking of 2WW referrals, and maintenance of patient records across national systems such as NBSS, Soliton, and hospital PAS. The postholder acts as a key point of contact for patients, clinicians, and external stakeholders, supporting smooth clinic flow, maintaining data quality, and enabling the service to meet statutory screening standards and cancer pathway targets. The role is critical to delivering a safe, efficient, and patient-focused breast imaging service.

Main duties of the job

The post-holder will be responsible for providing comprehensive clerical support to the Breast Imaging. The admin office is quite large in capacity and accommodates 4 desks each with a PC and phone and is in close proximity to the manager’s office.

We are looking to recruit a conscientious, self-motivated, and passionate individual preferably with experience of working in the NHS.

Main duties of the role include:

• Schedule and manage breast imaging appointments, ensuring timely patient flow and compliance with national standards.
• Maintain accurate patient records and update national and local systems (NBSS, Soliton, PAS, ICE).
• Track urgent referrals and call/recall activity to support safe, effective service delivery.
• Provide administrative support to clinical teams, including preparation for clinics and MDT meetings.
• Produce reports and assist with audits to ensure quality, compliance, and performance monitoring.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Detailed job description and main responsibilities

• Work as an effective member of the office team undertaking any necessary administrative duties.
• To provide reception cover when necessary. To prepare and book in patient information during clinics, accurately and in good time according to departmental protocols.
• To have a working knowledge of PAS and RIS with verification of patient data.
• Be aware of admission procedures and regulations for Overseas visitors.
• Accurate preparation and booking in of NHS Breast Screening Programme clinics when necessary.
• To have a working knowledge of the NHS Breast Screening Programme and Office procedures.
• To manage all incoming telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary in accordance with Trust guidelines.
• Liaise with other members of staff and departments (Radiology, Surgical Outpatients, Health Records, Norwich Community Hospital Breast Screening team).
• Attend and participate in Breast Imaging meetings where appropriate.
• Be aware of role in emergency situations.
• Comply with Trust and NHS Breast Screening Programme procedures concerning data confidentiality.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.