Job overview
We are looking to recruit a Receptionist within the Paediatric A&E Department at Southport District General Hospital
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties. The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The post holder is responsible for providing an efficient and courteous reception service within the A&E department, undertaking a full range of clerical duties. The post holder will be responsible for using a range of IT systems to ensure timely and accurate data is recorded for all patients accessing the A&E department.
The role requires excellent communication and interpersonal skills together with a professional manner and empathy, using tact and diplomacy, adjusting style to meet barriers to communication and have the ability to overcome challenges in difficult situations.
Detailed job description and main responsibilities
Maintain a customer/ patient-focused service to patients, relatives and staff accessing the A&E department
Utilisation of the computerised system, to identify patients who have had previous contact with Southport & Ormskirk Hospitals.
Registration of patients by hospital procedure of all new attenders to the unit. Utilising the demographic checks provide by the Personal demographic service (PDS) system
Person specification
Other
Essential
- Frequent requirement to move patient case notes throughout the day
- Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
- Occasional requirement to deal with distressed patients
- Use of VDU continuously throughout the course of the shift
Skills
Essential
- Standard keyboard skills
- Ability to move case notes as required
- Ability to use own initiative when dealing with patient enquiries
- Good organisational skills
- Ability to priorities workload
- Ability to recognise and solve problems and identify when further advise is required
- Excellent interpersonal skills with ability to use tact and diplomacy
- Detail oriented and able to meet deadlines
- Good understanding of confidentiality
- Good verbal and written communication and telephone skills
Experience
Essential
- Data entry experience
- Good knowledge of Administrative Systems
- Previous reception experience
- Experience dealing with customers
- Experience dealing with complaints
Desirable
- Previous NHS experience
- Knowledge of Medway or other Patient Administrative System
Qualifications
Essential
- Educated to GCSE level or equivalent experience
- European Computer Driving Licence (ECDL)
Desirable
- NVQ 2 in Customer service
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Medical Secretary roles in Prescot
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Clerical Officer A&E Department with Mersey and West Lancashire Teaching Hospitals NHS Trust in Prescot, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum pro rata. The contract type is Permanent. The application deadline is 12 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.