Children's Outpatient Administrator

Job overview

Divisional Administrator - 22 hour post

An administrative role supporting the Dolphin out-patient department with clinic bookings and preparation and providing administrative support to the Division, including the Governance team. The role routinely involves working autonomously and using own judgement/ knowledge to support the smooth running of the service. To play a key role in dealing with enquiries from patients and staff members from both internal and  external organisations.

Main duties of the job

The postholder will be responsible for the following tasks: -

• To support with the management of the out-patient waiting list for new and follow-up appointments, escalating any potential issues
• To arrange appointments as appropriate following clinical triage
• To monitor and action the Dolphin out-patient mailbox as appropriate
• Regular communication with patients with regards to their appointments, ensuring appointment letters are sent within a timely manner
• Actively manage patients who do not attend their appointment and seek further advice with regards to rearranging appointments
• To ensure that clinics are appropriately prepared in advance and available for the clinician
• Communicate both verbally and in writing with external organisations
• Provide direct support/ administrative service for the team, which can involve handling sensitive patient information, always maintaining confidentiality
• Triage calls from parents and other professionals – recording and escalating these calls as appropriate
• Scanning of results and clinical correspondence
• To provide administrative support to the Division
• To undertake any other duties deemed appropriate by the management team

Detailed job description and main responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.