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Job overview
Chief Product Officer provides executive-level leadership, authority and accountability for the end-to-end product lifecycle of the Group’s core digital platforms, including the Electronic Patient Record (EPR), Diagnostics platforms (PACS, RIS, LIMS, imaging and reporting systems) and Microsoft workplace products (M365, Teams, SharePoint and Power Platform).
The postholder is accountable for setting product vision and strategy, defining and governing multi-year roadmaps, and assuring the safe, effective and sustainable delivery, optimisation and evolution of these products across multiple acute hospital organisations. The role ensures that digital products measurably improve patient outcomes, clinical safety, staff experience, operational performance and organisational resilience. Operating with very high autonomy and corporate authority, the role carries system-wide responsibility across multiple Acute Trusts, influencing Integrated Care System (ICS), regional and national digital programmes.
Main duties of the job
The role requires an agile and adaptable leader who can move across programmes and Trusts as priorities evolve, bringing consistent methodology, pace and delivery discipline. You will oversee programme governance, manage risks and dependencies, support operational readiness and ensure transformation initiatives are both ambitious and deliverable within frontline healthcare settings.
This Group-level role is primarily based in Norwich but requires regular travel across all three Trusts, including Great Yarmouth and King’s Lynn. This is an exciting opportunity to shape and deliver transformational change at scale, working collaboratively across the Group to improve services, strengthen operational performance and support better outcomes for patients and staff.
Detailed job description and main responsibilities
The postholder holds stewardship of multi-million-pound capital and revenue portfolios and is accountable for ensuring value for money, benefits realisation and long-term sustainability.
Decisions taken by the postholder have direct and material impact on patient safety, service continuity, workforce productivity, regulatory compliance and organisational reputation. Poor judgement at this level could result in widespread clinical harm, operational disruption, financial loss or regulatory intervention.
The role embeds user-centred design, clinical safety, interoperability, benefits realisation and robust governance, aligned to NHS DDaT and SFIAplus (BCS) professional standards, and requires credible operation in complex, politically sensitive and contested environments. All staff are expected to act as role models, consistently demonstrating the Group’s values and supporting and encouraging an inclusive culture.
Person specification
Skills
Essential
- Strategic product leadership capability at enterprise and system level, including the ability to set a clear, long-term product vision aligned to organisational, ICS and national priorities.
- Advanced people leadership capability, including building and sustaining high-performing, inclusive and multi-disciplinary teams across Product, UX, Clinical, Engineering and Data domains.
Attitude
Essential
- Demonstrates a visionary and innovative leadership mindset, with the ability to articulate and sustain a compelling long-term product vision that aligns with clinical priorities, organisational strategy and national NHS direction.
Experience
Essential
- Extensive senior-level experience leading complex, enterprise-scale digital product portfolios within health or comparable safety-critical, highly regulated environments.
Qualifications
Essential
- Educated to Master’s level or equivalent in a relevant discipline such as Health Informatics, Digital Health, Computing, Information Systems, Business Management, Organisational Change or a closely related field, or able to demonstrate equivalent expert knowledge and capability gained through extensive senior-level experience leading large-scale digital product portfolios within complex, highly regulated organisations.
- Recognised training or certification in product management and product leadership, such as APMG Product Management, Pragmatic Institute, Professional Scrum Product Owner (PSPO) or equivalent, evidencing deep understanding of outcome-led, user-centred product practice applied at enterprise and system scale.
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Applying for this NHS job
This advert is for Chief Product Officer with Norfolk and Norwich University Hospitals NHS Foundation Trust in Norwich, East of England, England. It is listed as a Band 9 Administrative and IT role. The advertised salary is Per Anum. The contract type is Permanent. The application deadline is 15 Jul 2026.
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